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Customer Centre

You are the reason we create great products. And you're the reason we strive to provide the best service possible and we're here to help you get it. Whether you have questions about your existing accounts or you'd like to know how we would handle a complaint or protect your privacy, we have the answers you're looking for.

Contact us

Contact our financial advisors and mortgage specialists to get the professional advice you need to make well-informed choices about your financial future. You can also contact our head office by phone, fax, email or regular mail to learn more about our products, fees and service charges. To protect your privacy, please do not include confidential information in your emails, such as account numbers.

Telephone: Within North America
Please call us toll-free at 1-877-765-2265. You can reach us 365 days a year.

We're available Monday to Friday, 8 AM - 8 PM as well as, Saturday and Sunday, 9 AM - 5 PM across all local time zones in Canada.

Call us collect

If our toll-free number is not currently available in your location, please call us collect at 1-519-747-7000. We’re available Monday to Friday, 8:00 AM to 5:00 PM EST.

For credit card inquiries

Please contact us toll-free at 1-844-323-7053. If the toll-free number is not available in your area, please call us collect at 416-852-0703.

Fax: 1-877-565-2265
Email: manulife_bank@manulife.com

For all provinces except Nova Scotia:
Manulife Bank of Canada
500 King Street North
Suite 500-MA
P.O. Box 1602 STN Waterloo
Waterloo, ON N2J 4C6

For Nova Scotia:
Manulife Bank of Canada
Halifax Office
2727 Joseph Howe Drive
Del Stn. H-T2-8
Halifax, NS   B3J 2X5

Provide feedback: manulife_bank@manulife.com

As outlined in the "Support Orders and Support Provisions (Banks and Authorized Foreign Banks) Regulations," all enforcement notices need to be served to Manulife Bank's Waterloo office unless they are originating in Nova Scotia. For anyone in Nova Scotia who needs to serve documents, they should do so to Manulife Bank's Halifax office.

If you are an advisor, please contact our Advisor Support Centre:
Phone - 1-800-567-9170 Monday to Friday, 8am - 8pm, across all time zones
Email - advisorbank@manulife.com

For Solicitors and Financial Institutions requesting a Statement for Manulife One OR Manulife Bank Mortgage:  Please submit your request, a minimum of 5 days in advance of the required date by Fax to 1-866-711-1986.

Have questions?