Accessibility at Manulife Bank
Manulife Bank is committed to offering products and services to persons with disabilities with the vision of dignity, independence, integration and equal opportunity. We have a core belief that everyone should be made to feel welcome and treated with courtesy and respect.
Our accessibility promise
Our vision is to provide strong, reliable, trustworthy and forward-thinking solutions for our clients' most significant financial decisions. We believe that providing accessible products and services is a very important part of being a professional and successful financial services company.
Read more about accessibility at Manulife Bank:
Requesting accessible documents
We’re happy to provide accessible formats of information for persons with disabilities. All information will be provided in a timely manner, but possibly at a cost to the user. To request accessible information, please contact us by phone or email.
To request an alternative format or communications support please contact us at accessibility@manulife.com or 1-855-891-8671.
Feedback
To continue to improve our customer service, we welcome your comments about the provision of our goods and services to people with disabilities. We will continue to ensure that our process for receiving and responding to feedback is accessible with disabilities by providing, or arranging for the provision of, accessible formats and communication supports, upon request. Please contact accessibility@manulife.ca or 1-855-891-8671.
Privacy will be respected and feedback will be reviewed and addressed in accordance with the Company’s Complaint Handling protocols.
Customers can expect an acknowledgment within two business days and, in most case, a response within fifteen business days of the receipt of the complaint.