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Alert: Canada Post Strike

Potential postal service disruption

In the event of a Canada Post labour disruption, our mailing services may be impacted. You can access your accounts online 24/7. Additionally, please see the details below for more information on our digital solutions and for answers to frequently asked questions.

Digital solutions to help you manage your finances and payments efficiently

Register for digital banking

Your first step to online banking with us is to set up your Manulife ID. Our Manulife ID support │ Manulife Bank support page includes all the details for how to set up your Manulife ID, and how to use your Manulife ID to connect it to your Manulife Bank account. Visit the Customer Support page if you need assistance.

Note that you will still need to use the existing Manulife Bank credit card site for credit card services.

Set up electronic bill payments

  • Paying bills electronically is an easy way to help ensure payment is sent accurately and on time. It’s easy to do on our Manulife Bank mobile app or when you you’re banking with us online.
  • If you want to pay your bills electronically, sign in to the mobile app or online banking website and select “Bills” from either of the navigational menus. Both digital tools offer the ability to add payees, and set up one-time or recurring bill payments so that your bills can be paid electronically, directly from your Manulife Bank account.
  • If you want service providers to automatically debit your account for bill payments, use our pre-authorized debit form. Find the form on our Forms page, select “Launch site”, then download and print the pre-authorized debit form, and give it to your service provider.

Use direct deposit

  • Direct deposit is a convenient way to automatically put funds into a bank account. Your employer, a government agency or other financial institutions can deposit funds directly into your account for you.
  • To set up a direct deposit, complete a direct deposit form and give it to those who make regular payments to you.
  • The direct deposit form is available through online banking. Once you’ve signed in, choose an account from your online banking home page, then select “Direct deposit form (PDF)” from “More”.

Use Interac e-transfer® 

  • Interac e-transfer is a fast, secure, and convenient way to send and receive money. It’s easy to do from both your mobile device and when you’re banking with us online.

Consider Wire transfers

Transfer money easily with online and mobile banking

  • Link your account from another Canadian financial institution to your eligible Manulife Bank accounts for easy, secure transfers between accounts without transfer fees or transfer amount limits. Once you link your accounts, you can set up a one-time transfer or ongoing transfers between your accounts.

GIC maturity cheques

·        We can update your maturity instructions to direct the funds to your bank account electronically. Call us at 1-877-765-2265 and we’ll work with you on getting this set up to avoid any potential delays in getting your payment.

Sign up for e-statements & access account information

  • All Manulife Bank accounts excluding ManulifeMONEY+TM Visa* cards
    You can access your account information through the mobile banking app or by logging in at manulifebank.ca. To sign up for e-statements from within the online banking site, look for “Statement Preference” in the “Manage my account” section of the site. Select e-statements as your statement preference. On your Manulife Bank mobile app, select “More”, “Profile & Settings”, and then “Statement preferences”. Choose “Go paperless” to select e-statements as your statement preference.

ManulifeMONEY+TM Visa* cards
You can login to your account to view transactions, check your balance, confirm your payment due date and sign up for e-statements.

We will continue to keep a close eye on the labour disruption and strive to ensure you receive your mailings as timely as possible. However, new and replacement debit and credit card deliveries may be delayed during this time.

Please do not close your existing bank accounts and/or credit card accounts until you’ve received your new cards. 

If you urgently need your new or replacement cards, or have any questions about your cards, please visit the Customer Support page.

Please visit the Customer Support page.

Delivery of statements will be held during the labour disruption.

We recommend that you sign up for e-statements, if you haven’t already. Sign into your account at manulifebank.ca and look for “Statement Preference” in the “Manage my account” section of the site. Select “e-statements” as your statement preference – it’s that simple.

On your Manulife Bank mobile app, select “More”, “Profile & Settings”, and then “Statement preferences”. Then choose “Go paperless” and you’re done!

If you’re on your mobile app and have any questions or need help with your account, reach out to support through our live chat feature.

Delivery of statements may be delayed during the labour disruption.

It's important that you continue to make your required payments to keep your account in good standing.

You can login to your account to make your payments, view transactions, check your balance, confirm your payment due date and sign up for e-statements.  

Visit the Customer Support page if you need any help.

Confirmations for deposits and investments (including GICs) will not be sent for the duration of the labour disruption. Confirmation letters for Mortgages will be sent by courier.

You can continue to make deposits in a number of ways:

  • Use Manulife Bank’s mobile app to deposit a cheque, transfer money (including Interac eTransfers).
  • Use any Exchange ATM that accepts deposits.
  • Make an electronic funds transfer from an account at another Canadian financial institution. The above account must be in the same name as the account holder.
  • Make a deposit at a Royal Bank branch using your customized NDDS Royal Bank deposit slips.

For outgoing payments on investment accounts (RSP, TSFA, GIC withdrawals or redemptions), we suggest that you establish an electronic payment request by submitting a Funds Transfer Agreement and void cheque.

We also recommend that you set up an electronic payment for any regularly scheduled payments, such as maturity cheques.  

Please visit the Customer Support page if you need assistance with any of these options.

If you need cheques immediately during the labour disruption, there will be a charge to you for the cheque order as well as the courier charge. You can contact our cheque supplier, Finastra, a Davis & Henderson company, directly at 1-888-917-1231 to obtain a quote and arrange for delivery by courier.

If you can wait until after the labour disruption to receive your cheques, you can order them online or by calling Finastra (number above). You will receive your cheques after the labour disruption.

  1. Simply sign into your account at online manulifebank.ca.
  2. Select Products & services.
  3. Select Upload documents from the left side menu.

Follow the prompts to upload and submit your documents

Interac® is a registered trade-mark of Interac Corp. Used under license.

Manulife, Manulife Bank & Stylized M Design, ManulifeMONEY+, and Stylized M Design are trademarks of The Manufacturers Life Insurance Company and are used by it, and by its affiliates under license.

*Trademark of Visa Int., used under license.