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COVID-19: We’re experiencing a high volume of residential mortgage financial relief inquiries
Based on current volumes, our initial response time of 3-5 business days for residential mortgage financial relief inquiries is now up to 10 business days. We understand how frustrating this can be and we’re working hard to expedite the process. Rest assured, we haven’t forgotten about you and we’ll reach out as soon as possible.
If you have a Manulife One account, please read the additional information we’ve posted to our financial relief form. If you’re at your borrowing limit and need immediate financial assistance, please call us and wait to speak to a customer service representative.
If you have a Manulife Bank Select and have missed a mortgage payment, don’t worry. Please fill out the Mortgage Financial Relief form and we’ll be in touch to discuss your situation.