All-In Banking Package

Have a general banking question? Check out the Bank accounts section for answers to questions about your PIN, your statements, and our ABM network.

How much does the Manulife All-In Banking Package cost?

The Manulife All-In Banking Package has a monthly fee of $10 per month – but we make it easy for you to waive your monthly fee and get free banking. At the end of every month, if your High-Interest Savings Account balance is $100 higher than it was on the last day of the previous month, we’ll waive the monthly fee.

Are both the Everyday Banking Account and High-Interest Savings Account eligible for CDIC (Canadian Deposit Insurance Corporation) coverage?

Yes! Manulife Bank is a member of the Canadian Deposit Insurance Corporation (CDIC). Canadian-dollar accounts offered by Manulife Bank are eligible for deposit insurance through CDIC.

Please visit http://www.cdic.ca to learn more.

Do I need to take all the products in the package (for example – could I opt out of the Visa Card if I wanted to)?

When you apply for the Manulife All-In Banking Package, you're applying for the full package, including the credit card. Even if you’re not approved for the credit card, you’ll be given all the other products in the package.

If you decide to close your credit card, your other three accounts (i.e. your everyday banking account, your high-interest savings account, and your travel disruption insurance) will stay open. As these three accounts are linked together, they must all be closed together.

How is my available balance calculated?

Your available balance = the money you have in your everyday banking account, plus your secured overdraft limit, minus any funds on hold.

What are Savings Sweeps? How do they work?

Savings Sweeps can make it easier for you to reach your savings goals. Simply choose how much money you want to keep in your everyday banking account, and the rest will be moved to your savings account at the end of each day. Remember, if you grow the balance of your savings account by $100 each month, we’ll waive your monthly banking fee!

How can I manage the Savings Sweep feature between the Everyday Banking Account and the High-Interest Savings Account?

You can turn Savings Sweeps on or off through the mobile app and edit the balance that should remain in your everyday banking account after the daily sweep.

If you don’t have access to your mobile device, you can sign into online banking and delete the sweep in the Future Transactions section. If you’d like to set it up again however, you’ll have to sign into the mobile app.

What’s secured overdraft?

Obviously, it’s never ideal to rely on overdraft, but we’re all human. Once in a while, we forget about an automatic withdrawal or we’re just short on cash for our daily spending.

Secured overdraft helps with unexpected expenses when you don’t have enough available cash in your everyday banking account, but you do have money in your high-interest savings account (HISA). This feature helps you make the most of your savings. While the money in your HISA is working hard and earning you interest, secured overdraft can reduce worry about missing payments and could save you from non-sufficient funds (NSF) charges. 

Your secured overdraft limit is 75% of the balance in your HISA, to a max of $5000. For example, if you have $1,000 in your HISA, you can overdraw your Everyday Banking Account by up to $750. A 15% interest rate does apply to secured overdraft, which is calculated daily, however there are no daily or per use fees.

How does repayment of the secured overdraft work?

Any money you borrow from the secured overdraft are charged interest, calculated daily at an annual rate of 15% until paid back. Payments of the overdraft are not reported to your credit bureau.

Any amount that you transfer or deposit into your everyday banking account will first go towards paying back any outstanding overdraft borrowings.

What is the All-In Banking Package promotional Amazon offer?

We’re giving new All-In Banking Package customers the opportunity to earn a one year Amazon Prime membership and three months of Audible.*

What do I need to do to qualify for the Amazon offer?

Simply make ten or more purchases each of the following two calendar months after your account is opened.

For example, if you were approved for your All-In Banking Package anytime in June – whether June 1st or June 30th – you’ll need to make ten or more purchases in both July and August to be eligible.

In-store and online purchases count towards the 10 monthly purchases. Debit and credit card purchases are both eligible, if you qualified for the Visa credit card associated with the All-In Banking Package.

How long is the Amazon offer available?

The offer is a limited-time offer for new customers.

When will I receive my memberships?

Here’s the timeline to getting your Amazon Prime and Audible memberships:

Month 1
Month 2
Month 3
Month 4
Apply and get approved for your package, get your card(s), and get started! Make 10 or more points of sale purchases to qualify for this offer. Make 10 or more points of sale purchases to qualify for this offer. If you've made the necessary purchases, we'll email you the activation details by 15th of the month.

After you enter your codes on the Amazon and Audible websites, you’re all done!

What if I don’t get my card(s) in the first month?

If you were approved for the package late in the first month, you’ll likely receive your card in the second month. You can still make the 10 or more point of sale purchases in the second month to qualify for the offer.

For example, if you were approved for the package on July 25th and you receive your card(s) on August 5th, you’ll be in Month 2 by the time you get your card. If you make 10 or more point of sale purchases in August and September, you’ll get the details to activate your Amazon Prime and Audible memberships by the end of October.

What do I need to know to redeem my offer?

First, you need an Amazon.ca account.

If you’re already an Amazon Prime or Audible member, you can redeem the code to add time to your existing membership.

The offer codes are good for one-time use only and must be redeemed within 2 years of receipt.

Your Amazon Prime and Audible accounts renew automatically after your free membership ends, and you’ll be charged (currently $7.99 per month for Amazon Prime, $14.95 per month for Audible) unless you cancel. You can cancel your memberships at any time in your Amazon account.

What do I do if my membership activation codes don’t work?

If the link in the email doesn’t work, enter your codes on www.amazon.ca/redeemprime and http://www.audible.com/vip. To avoid errors, copy and paste the activation code directly from the emails.

If you face any challenges activating the codes, please call Amazon customer service at 1-877-586-3230.

You can find the Terms & Conditions for this offer here.

*You are eligible to receive three months of Audible as part of this offer.

You must redeem your Amazon Prime Membership Code and agree to the Amazon Prime Terms and Conditions to qualify for Amazon Prime membership. The membership codes are good for one-time use only and must be redeemed within 2 years of receipt. Your Amazon Prime membership automatically renews for the membership fee in effect at the time of renewal plus applicable taxes. You may cancel at any time by visiting Your Account and adjusting your membership settings. Valid credit card required at time of registration if Amazon does not have one on file. Amazon Prime Membership Codes cannot be transferred or resold. For more information about Amazon Prime, visit amazon.ca/prime. Amazon Prime has a CAD $79/year value. Amazon.com is not a sponsor of this promotion. All Amazon ®, TM & © are IP of Amazon.com, Inc. or its affiliates.

Bank accounts

Are my login credentials for mobile banking and online banking the same?

Yep! Whether you're banking online or through the mobile app, use the same login credentials to access your account.

Can both account-holders access e-statements?

If your account is jointly-held, your statement options will depend on what kind of account you have.

If you have a loan and have asked for separate disclosure, each of you can set your statement preference separately. For example, one of you may choose e-statements while the other chooses paper.

If you have any other kind of account, both account holders must choose the same option - either paper or e-statements. However, with e-statements, each account holder can set their own notification preference and enter their own email address. In this case, we'll send you each your own notification when your e-statement is ready.

Can I access the amount I deposit right away?

When you make a deposit to your account, there is generally a hold on the money to allow time for the money to get to your account. This means you will not be able to access some or all of your deposit for a period of time. The amount and duration of the hold depends on how you made your deposit.

If you make a deposit using the mobile banking app, you'll be able to access up to $100 of that deposit immediately. If the deposit was for less than $10,000, you'll be able to access the rest after three business days. If it was for $10,000 or more, you'll be able to access the rest after five business days.

For all other deposit types, you'll be able to access $100 the next business day. If the deposit was for $1,500 or less, the deposit will be on hold for 2-5 business days. If it was for more than $1,500, it will be on hold for 2-8 business days.

Note that if your account has been open for less than 30 days, the full amount of the deposit will be on hold for at least 5 business days.

Can I get both e-statements and paper statements?

Paper or electronic statements? The choice is yours - but you will need to make a choice. If you've chosen e-statements, we won't also send you a paper statement. The good news is, if you've chosen e-statements, you'll be able to print or save a copy of your statement while it's available online. Your e-statement will be available online for two years from the statement date.

Can I send money to someone outside Canada?

To send money to another country, you'll need to initiate a wire transfer.

Can I set up a pre-authorized cheque (PAC)?

  • Setting up an automatic, recurring deposit (sometimes known as a Pre-Authorized Cheque, or PAC) is a great way to increase your savings or pay down your debt more quickly.
  • You can set up automated transfers from another account by using the Future Transfers feature in your online banking or in the mobile app.
  • If you want to transfer money from an external account and haven't yet linked it to your Manulife Bank account, you can use the Link External Accounts function to do so.

Can I use ABMs outside Canada?

You can use ABMs outside Canada when you see the Accel or Maestro symbol. There are fees for transactions outside Canada.

Do you have any promotions?

Great question! Visit manulifebank.ca for information on any current promotions.

How can I avoid fees?

We want to help you make your money work harder - and reducing fees can be part of the solution. There are a couple of ways you can do this:

If you have an Advantage Account, your day to day banking fees will be waived when you have a balance of $1,000 or more.

If you have the Manulife All-In Banking Package, if your High-Interest Savings Account balance is at least $100 higher than it was at the end of month before, we’ll rebate your monthly fee. For example:

  • If you had $1,000 in your High-Interest Savings Account last month, you’d need to grow it to $1,100 this month to get free banking.
  • If you had $1,000 in your High-Interest Savings Account last month and you withdraw $500 of that, your balance needs to be $1,100 by the end of this month to get free

If you have a Manulife One or Manulife Bank Select account, we'll waive your monthly fee when your account has a positive balance of $5,000 or more.

How can I find a copy of a cheque?

You can request a copy of a cheque by calling us at 1-877-765-2265. Note that a fee may apply.

How do I activate my card?

Activating your ManulifeBank card is easy: just call 1-877-765-2265 and follow the instructions.

To activate your ManulifeMONEY+™ Visa* card, give us a call at 1-844-323-7053.

How do I add a bill payee?

It's easy to add a bill payee from your online account. Just select "Add a Payee", and follow the steps to get set up.

If you're trying to add a bill payee and can't find the name of the company, try a less specific search. For example, instead of searching for "HBC", try "Hudson's Bay Company."

If you're still unable to find the payee, submit a request to suggest a new payee be added to the list and we'll do our best to get it added.

Unfortunately, there may be some payees that we can't add due to technical limitations.

How do I add or remove a joint owner on my account?

For your mortgage, including Manulife One, You can update the account owner details inside our mobile app by going to the More menu, selecting "More Bank Services", then "Update account holder details." Submit your request there, and we'll take it from there. Alternatively, give us a call at 1-877-765-2265 between 8 a.m. and 8 p.m. Monday to Friday, or between 9 a.m. and 5 p.m. Saturday and Sunday, across all Canadian time zones.

To update an authorized user on your ManulifeMONEY+ Visa card please give us a call at 1-844-323-7053.

If you need to update account holder details for any other products please call us at 1-877-765-2265.

How do I change my name on my account?

To change the name on your account, you'll need to give us a call. If you have a ManulifeMONEY+ Visa account, please call us at 1-844-323-7053. For all other bank accounts, please call us at 1-877-765-2265.

How do I change my online or mobile banking password?

There are two ways to change your password: in your online account, or in our mobile app.

To change your password from your online account, select 'Change password' under the 'My profile' section, and follow the steps.

To change your password in our mobile app, tap "More" from the home screen, then "My profile & settings", then "Change password".

Note that if you have a ManulifeMONEY+ Visa card, you'll need to change that password separately. To do so, please log into our credit card website.

How do I change my pin?

It's a good idea to change your PIN to something you can remember easily. Just don't use easy to guess PINs like 1234 or your birthdate.

You can change the PIN on your Manulife Bank card at any Manulife Bank or EXCHANGE® Network ABM. If you've forgotten your PIN, call us at 1-877-765-2265.

To change the PIN for your ManulifeMONEY+ Visa card, please give us a call at 1-844-323-7053.

How do I change my security questions?

To change your security questions, log into your account and select "Change Security Questions" under "My Profile". You can also change your security question in your mobile app.

How do I change the amount of a scheduled transfer?

If you want to make a change to a scheduled transfer or Interac® e-Transfer, you'll need to cancel the transfer and set up a new one. This can be done from the View Future Transactions page in your online account, or the Transfers page in the Manulife Bank mobile app.

How do I check the status of a transfer?

You can easily check the status of a transfer by selecting the associated account from the Accounts page and reviewing your transaction history. If you see the transaction listed - your transfer is complete.

If you don't see the transaction you're looking for, check out the View Future Transactions or Interac® e-Transfers in your online account, or the Transfers page on our mobile app to see future transfers and Interac® e-Transfers that haven't yet been completed.

How do I close my account?

To close a ManulifeMONEY+ Visa account, please call us at 1-844-323-7053. To close all other bank accounts, please call us at 1-877-765-2265.

How do I delete a bill payee?

You can delete a bill payee right from your online account, or in our mobile app.

In your online account, simply select 'Delete a payee' from the 'Pay bills' section, select the payee that you want to remove, then hit 'Delete payee' and confirm when the popup appears.

In the mobile app, tap the payee you want to delete followed by the trash can icon in the top right corner. Finish it off by selecting 'Delete' when the confirmation message displays.

If you delete a bill payee by mistake, don’t worry, you can always re-add it.

How do I deposit a cheque with a mobile device?

Once you have signed into our mobile banking app, tap ‘Deposit’ in the main menu. From there, follow the instructions to complete your deposit.

Our mobile banking app will automatically capture the image for you. Simply centre the cheque in the viewfinder; the app will take the photo once it detects an acceptable image. The app may ask you to take the picture yourself manually. In this case, simply follow the instructions on the screen.

How do I deposit money into my account?

There are lots of ways to deposit money into your account:

  • Set up a direct deposit so your paycheque goes directly into your account
  • Deposit a cheque using our mobile banking app by simply taking a picture
  • Visit an ABM – find a Manulife Bank or THE EXCHANGE® Network ABM that accepts deposits
  • Set up either a recurring money transfer or bill payment from another Canadian bank or credit union
  • Set up Interac® e-Transfers to deposit directly into your account
  • Send cheques by mail to Manulife Bank, 500 King Street North, PO Box 1602, Waterloo, ON, N2J 4C6
  • Visit an RBC Royal Bank branch and give the teller one of your RBC Royal Bank deposit slips

How do I direct deposit my income into my account?

To set up direct deposit, log into your online account and choose “print a void cheque” in the main menu. Then, give the void cheque and this direct deposit form to your payroll manager.

How do I exchange money?

Unfortunately, Manulife Bank does not have the ability to provide you with cash in other currencies. To send money to someone else in another currency, you can do so using a wire transfer. Note that there will be a fee for this service.

If you have a cheque in a foreign currency, you can mail or courier it to Manulife Bank. We'll convert it to Canadian dollars at the exchange rate in effect on the date it's received, and deposit it to your account. Please do not make foreign-currency deposits at an ABM.

If you have a US dollar Advantage Account, you can transfer money to and from another US dollar account in the same name, at a Canadian Financial Institution. If you have a US dollar cheque, you can mail or courier it to Manulife Bank, and we can deposit it to your US dollar account.

How do I get a certified cheque?

There are two ways to get an official (also known as certified) cheque:

1. Call us toll-free at 1-877-765-2265, Monday to Friday, 8 a.m. to 8 p.m., or between 9 a.m. and 5 p.m. on the weekends, across all local Canadian time zones. If our toll-free number isn't available in your location, call us collect at 1-519-747-7000, Monday to Friday between 8 a.m. and 5 p.m. EST.

2. You can also order official cheques through our mobile app, available on iOS and Android devices.

Please note that certified cheques aren’t currently available with the Manulife All-In Banking Package.

How do I get a copy of my statement?

To view statements online, you'll need to set your statement preference to e-statements. If you've already done so, sign into online banking then select View Statements from the left-hand menu.

How do I get a void cheque?

You can get a void cheque from your online account. Once you've logged into your account, look for "Print a void cheque" under "Account Services."

How do I order cheques?

If you're ordering cheques for the first time on this account, or if your name or address has changed since the last cheque order, please give us a call at 1-877-765-2265.

Otherwise, you can order cheques from within your online account or from our mobile app.

How do I order more deposit slips?

There are a couple of ways you can get new deposit slips:

You can order new slips by email. Before you do this, first ensure the contact information we have for you has your current email address. Then, email us at mybank@manulife.com with your account number and shipping address. If the account is joint, please also provide us with your name so we know who we're shipping it to.

You can also order deposit slips by calling us at 1-877-765-2265.

Please note that deposit slips aren’t currently available with the Manulife All-In Banking Package.

How do I order new cards?

If you need a new card, we can help. For a new bank card, call us at 1-877-765-2265. If you need a new ManulifeMONEY+™ Visa* credit card, call us at 1-844-323-7053.

How do I pay my bills?

Nobody likes to pay bills. But at least we make it easy. 

To set up a bill you want to pay, “add a payee” using online or mobile banking, or by calling 1-844-217-9555. Now you can pay bills from that company whenever you choose using online, mobile or telephone banking.

Once you've added a payee to your account, you can make either single or recurring payments.

If you make a payment today, the money will be debited from your account immediately. If you schedule a bill payment for a future date, the money will come out of your account on that date. It's a good idea to schedule a bill payment for three to five days before the due date, since some companies take longer to process payments.

Regardless of when you're making your payment, make sure you've got enough money in your account on the day of the bill payment. If your account doesn't have enough money to cover the bill, the payment won't be processed.

How do I select e-statements?

Switching to e-statements is a great way to reduce your impact on the environment. To make the switch, log into online banking, choose View Statements from the left-hand menu, then, select Statement Preferences.

How do I send a wire transfer?

If you want to send a wire transfer to a Manulife Bank account or let us know about an incoming wire transfer, please call us at 1-877-765-2265. To get the status of an incoming wire transfer, you'll need to contact the institution the money is coming from.

If you want to send a Canadian Dollar wire transfer to another Financial Institution in Canada, you can request that through the Transfers page.

Note that there will be a fee for wire transfers.

How do I send an Interac® e-transfer?

You can send and receive Interac® e-Transfers from your online account and our mobile app.

In your online account, go to 'Interac® e-Transfers' and select an existing recipient or add a new person, then follow the steps to send a transfer.

In our mobile app, go to the Transfers page, and follow the steps to send money.

From these pages, you can also transfer money between your accounts and even request a wire transfer.

How do I set up pre-authorized payments?

To set up pre-authorized payments so you never forget to pay a bill, contact the company you want to pay. They will ask you for a void cheque. To get one, log into online banking and choose “print a void cheque” in the main menu. You can use our pre-authorized payment tracker to keep track of your requests.

How do I set up tap on my card?

With tap and pay, also known as Interac Flash®, you can make purchases up to $100 by tapping your card, rather than inserting your card into a payment machine and entering your PIN.

To activate this feature, you must first complete a transaction using your chip and PIN at a point of sale terminal or an ABM. Once you reach $200 in contactless payments, you'll have to insert your card and input your PIN to continue making contactless payments.

How do I stop a bill payment?

You can stop either one payment or a series of future bill payments. Simply select the payment you want to cancel and then tap the garbage can icon. You'll be asked to confirm by selecting 'Stop'.

One thing to keep in mind: when you cancel one upcoming payment in a series, the entire series will be deleted.

How do I stop a transfer?

It's easy to cancel an upcoming transfer. Just visit the View Future Transactions in your online account or the Transfers page on our mobile app. You can also cancel Interac® e-Transfers, as long as your recipient hasn't deposited the money yet.

Keep in mind that, when you cancel an upcoming transfer that's part of a series of transfers,the entire series will be cancelled. The good news is, you can set up a new transfer or series of transfers from this page too.

How do I transfer money between my Manulife Bank accounts?

You can transfer money between your accounts using the Transfers page of your online account or in the mobile app. You can also link your bank accounts at other Financial Institutions, send and receive Interac® e-Transfers and even request a wire transfer.

How do I transfer money from or to another account?

To set up a money transfer link between your accounts, print, complete, sign, and send us this funds transfer agreement. Now you can transfer funds whenever you choose using online, mobile, or telephone banking.

How do I transfer money out of my account?

Transferring money is easy with your Manulife Bank account. You can transfer money between your own accounts from the Transfers Funds section, or send money to someone else by selecting the Interac® e-Transfers.

How do I unlock my card?

To unlock your bank card, give us a call at 1-877-765-2265.

If you need help with your ManulifeMONEY+ Visa card, please call us at 1-844-323-7053.

How do I unsubscribe to your emails?

Promotional emails or messages that we send you will include an opt-out option - typically at the bottom of the page. Simply click on that link and you'll be automatically unsubscribed from receiving any further promotional emails or messages.

Keep in mind that there are some business-related messages or emails specific to your account that we are obligated to send you. These may include things like account statements, account information or updates and tax receipts. If you need more information, please call us at 1-877-765-2265.

How do I update my contact information?

Great question! It's definitely important to keep your most current contact information on file.

If you have a ManulifeMONEY+ Visa, you can update your phone number and email address by signing into your account. If you need to update your address, please call us at 1-844-323-7053.

For all other products, you can edit your contact information right in our app. The only exception is if you have a mortgage and need to update your address. In that case, please call us at 1-877-765-2265.

If you have both a ManulifeMONEY+ Visa and another Manulife Bank product, you'll need to update your contact information for both.

How do I view images of my cheques?

Viewing cheque images is not currently available, but it's coming in the future - so stay tuned. Until then, we suggest taking a photo of your cheque before depositing them.

How long will it take to receive my card?

We want to get you your card as soon as possible so you can start banking with us.

If you applied for a ManulifeMONEY+ Visa card, you should receive your card in 7 to 15 business days. If you haven't received your card after 20 business days, please give us a call at 1-844-323-7053.

For all other Manulife Bank accounts, you should receive your card within 10 business days. If it's been longer than two weeks since you applied, give us a call at 1-877-765-2265.

How long will my e-statements be available online?

Your e-statements will be available online for two years from the statement date, and you can find them in your online banking account, though they aren't currently available in our mobile app.

If you need to see a statement that's more than two years old (there will be a fee for this), give us a call at 1-877-765-2265.

How will I know if my wire-transfer request has been processed?

Once a wire transfer has been completed, it will appear in your transaction history for the account you're sending the wire from. If you submitted your wire transfer request before 1:30 p.m. EST on a business day, it will be processed the same day. If you submitted your request after 1:30 p.m., or on a weekend or holiday, it will be processed the next business day. If there are any problems with your wire transfer, we'll contact you. You may wish to make sure your contact information is up to date.

I don’t recognize a charge on my account. What should I do?

The security of your account is our top priority. If there's a charge on your account that you don't recognize or you feel is incorrect, contact us as soon as possible so we can investigate the transaction and make any necessary corrections.

For credit card accounts, call us at 1-844-323-7053.

For all other accounts, call us at 1-877-765-2265.

I don’t see the ‘Deposit’ feature when I sign into Manulife Bank Mobile. Where is it?

Please make sure you’re using the latest version of Manulife Bank Mobile and that your mobile device is updated with the latest operating system. If you have the latest version of our mobile banking app, you may be using a device that does not support mobile deposit.

I lost my bank card. What should I do?

It's no fun to lose your card, but we can help. If your card has been lost or stolen, give us a call and we can cancel your existing card, issue you a new one and investigate any unauthorized transactions.

If you've lost your ManulifeBank card, call us at 1-877-765-2265. If you've lost your ManulifeMONEY+ Visa card, call us at 1-844-323-7053 (in Canada or the U.S.) or 1-647-252-9681 (International).

I set up my recurring bill payment, but the bill wasn't paid this month. What happened?

The most common reason why automatic bill payments don't get paid is that there wasn't enough money in the payment account. If you don't enough money in your account today, you may need to transfer money into your bank account and pay the bill manually - but just for this month. The automatic transfers will continue as planned going forward.

If someone has passed away, what do I do?

Dealing with loss is never easy. Please contact us at 1-877-765-2265 at your earliest convenience and we'll guide you through the next steps.

Is there a fee for using mobile deposit?

No, there is no cost to use our mobile deposit feature. If fee changes are planned, we will notify you at least 30 days in advance.

Is there a limit on how much I can pay toward a bill?

The limit for a bill payment from your account is $50,000.

Should I inform you of an upcoming trip?

It's always a good idea to notify us of your travel plans. You can let us know by email or phone:

Email: first, make sure the contact information we have on file includes your current email address. Then, send your travel details to mybank@manulife.com

Phone: give us a call at 1-877-765-2265.

Have a great trip!

What do I do when gas stations in the U.S. ask for a zip code?

If you’re travelling in the U.S., many gas stations require your zip code if you’re paying at the gas pump with your Manulife Bank debit card or ManulifeMONEY+TM Visa* credit card. To get your ‘zip code’, take the 3 numbers from your Canadian postal cade and add “00” to the end. For example, if your postal code is M41E6, use “41600” when prompted to enter your zip code at the pump. Alternatively, you can pay the cashier inside the station.

If you try this and your card still doesn’t work, please call:

  • 1-844-323-7053 for credit card issues
  • 1-877-765-2265 for debit card issues

What are your call centre hours?

We're here for you every day of the year - including holidays. You can reach us toll-free within North America at 1-877-765-2265 Monday to Friday between 8 a.m. and 8 p.m., and Saturday and Sunday between 9 a.m. and 5 p.m., across all local time zones.

If you're outside of North America, please call us collect at 1-519-747-7000 Monday to Friday, between 8 a.m. and 5 p.m. EST.

If you'd like to speak to someone about your ManulifeMONEY+ Visa card, please call us toll-free at 1-844-323-7053. Or, if the toll-free number isn't available in your area, please call us collect at 1-416-852-0703. Both numbers are available 24/7.

What fees are there for my account?

Different accounts and transactions have different fees,but the good news is that, lots of times, there are no fees at all!

To get the most up-to-date fee information, please visit our Services and Fees page.

What if I get an error message stating my cheque has already been deposited?

The mobile deposit software can detect when a cheque has already been deposited. Check your transaction history to confirm if the cheque has been deposited to your account. If you need further assistance, call us at 1-877-765-2265.

What is a Business Advantage account?

Putting your business' extra cash in a Business Advantage Account is a great way to keep your money working for you.

To open an account, you'll need to meet with your advisor. If you don't have an advisor, find one here or email us at mybank@manulife.com with your request and your postal code and we'll help you find an advisor in your area.

Learn more about our business bank accounts.

What is mobile deposit?

Our mobile deposit feature lets you deposit cheques from anywhere, at any time, by simply taking a photo of the cheque.

Get started today by downloading our mobile app.

What is a Manulife Advantage account?

Our Advantage account is a fully functional chequing account that pays you a great rate of interest on every dollar in your account. Better still, we'll waive fees for daily-banking transactions when your balance is at least $1,000. Whether you use it as a chequing account, a savings account, or both - it's just a great way to bank.

Learn more and open an Advantage account here, and if you have any questions, give us a call at 1-877-765-2265 or speak to your advisor.

What is a pre-authorized debit form?

A pre-authorized debit (PAD) form can be used to allow a company to take a payment directly from your account. The form would include your branch, transit number, and account number - and can be used as a substitute for a void cheque. You can view and print a void cheque for your account through online banking.

What is my branch number?

Excellent question! For Manulife Bank, the institution number is 540 and the transit number is 05012. If you need your account number, you can find it on the Accounts page.

Better still - if you need a void cheque, you can print one off from the left-hand menu after you've logged into our online banking site.

What is my daily withdrawal limit?

Here are the default daily limits for different transaction types:

• ABM withdrawal: $1,200/day
• Point of Sale (POS) transactions: $3,000/day
• Outgoing transfers: $50,000
• Interac® e-Transfer: $3,000/transfer, $3,000/day, $10,000/week, and $20,000/month

These apply to most people, however, there are situations where individual limits may be different. Our limits are in place for your protection and to comply with regulations.

If you have questions about your transaction limits or need to exceed that limit, please contact us and we'd be happy to help.

What is my daily point-of-sale purchase limit?

You can make up to $3,000 of retail store purchases with your card each day. Happy shopping!

What is the customer service number?

You can call us toll-free at 1-877-765-2265 Monday to Friday, from 8 a.m. to 8 p.m., Saturday and Sunday, from 9 a.m. to 5 p.m., in all Canadian time zones. If you're outside of North America or if our toll-free number isn't working for you, call us collect at 1-519-747-7000 Monday to Friday, 8 a.m. to 5 p.m. Eastern Time.

If you're calling about your ManulifeMONEY+ Visa card, call us toll-free at 1-844-323-7053. If the toll-free number isn't available in your area, please call us collect at 416-852-0703. Both numbers are available 24/7.

What is the US$ Advantage account?

Our US Dollar Advantage Account is a great place to earn interest on your US cash for your next trip south of the border.

To open a US Dollar Advantage Account, you'll need to speak to your advisor. If you don't have an advisor, find one here or email us at mybank@manulife.com with your request and your postal code and we'll help you find an advisor in your area.

Learn more here, or give us a call 1-877-765-2265.

What kind of cheques can I deposit?

The following types of cheques are accepted by mobile deposit:

  • Personal
  • Business
  • Certified
  • Money order
  • Government
  • Convenience
  • Counter

All cheques must be payable to you and issued in Canadian currency drawn on a Canadian financial institution.

You may not use mobile deposit for cheques that are:

  • Dated more than six months in the past.
  • Future-dated.
  • Not payable to you (the account holder).
  • In a currency other than Canadian.

Drawn on a non-Canadian financial institution

  • You can deposit most types of cheques using our ABMs or mobile deposit, but there are some requirements to keep in mind:

  • The cheque must be payable to you
  • It must be in Canadian currency and issued by a Canadian financial institution.
  • It can't be dated for more than six months in the past.
  • It can't have a date in the future - in this case, you'll need to hang onto the cheque until that date rolls around. Or, you can send it to us by mail and we'll deposit it on the date showing on the cheque.
  • The cheque must be one of the following types: Personal, Business, Certified, Money Order, Government, Convenience, Counter.

If you have a cheque for a foreign currency, mail it to the address below, and we'll deposit it for you:
Manulife Bank of Canada
500 King Street North
Suite 500-MA
P.O. Box 1602 STN Waterloo
Waterloo, ON N2J 4C6

What should I do with my cheque once I’ve completed a mobile deposit?

Once you've deposited a cheque using mobile deposit, it's a good idea to hang onto it for a couple of weeks, just to ensure the deposit was successful. After 15 days, assuming everything went smoothly, you can destroy the cheque.

When will my bill payment be made?

When you make a bill payment, the money will be withdrawn from your account right away.
 
If you're scheduling a bill payment for a future date, the money will be withdrawn from your account on the scheduled date. The money needs to be in your account the day before the payment is scheduled.

It can take up to 3 days to process bill payments, so you should make bill payments at least 3 days before the due date to make sure it's made on time.

When will my tax slips be delivered?

Depending on the type of account you have, you'll receive your tax statement through Canada Post sometime between January and March of each year.

If you've registered for e-statements, your tax statement will be posted online once it's available. Otherwise, we'll send your statement to you each year before tax season. If you didn't receive yours, we'd be happy to send a duplicate.

Before requesting a duplicate, please verify your Contact Information on file has your current email address, then email mybank@manulife.com with your request. Don't forget to include your account number.

You can also call us at 1-877-765-2265, and we can take your request over the phone.

Where can I find a Manulife Bank ABM?

As a Manulife Bank customer, you have fee-free access to more than 3,500 ABMs across Canada that are part of THE EXCHANGE® Network. Use our ABM locator to find the one that's closest to you. You'll be able to see within the ABM locator which of these machines accept deposits and which are withdrawal-only.

Note that ABM transaction fees may still apply for specific products or transactions.

In addition to ABMs bearing THE EXCHANGE® Network logo, you can also make withdrawals at any ABM bearing the Interac® logo. However, you may be charged additional fees for ABMs that don't have THE EXCHANGE® Network logo.

Find a Manulife Bank or THE EXCHANGE® Network ABM

Find ABMs on the go with our mobile banking app

Where do I find your forms?

You can find most forms right here. If you don't find what you're looking for, or need help filling out a form, give us a call at 1-877-765-2265.

Where do I send forms?

There are lots of ways you can get a form to us - just pick the one that's easiest for you:

1. Upload the form through online banking at manulifebank.ca, or, if you're linking your Manulife Bank account to another account with Funds Transfer Agreement, you can use our mobile app.

2. Email it to us at mybank@manulife.com

3. Fax it to us at 1-866-840-6425.

4. Mail the form to:

Manulife Bank of Canada
500 King Street North
PO BOX 1602 STN WATERLOO
Waterloo ON N2J 4C6

Where is your nearest branch?

At Manulife Bank, we prefer to focus on helping you build your savings instead of building branches. But, you can access more than 3,700 ABMs across Canada that are part of THE EXCHANGE® Network. Use the ABM locator to find the nearest bank machine.

Which accounts accept mobile cheque deposit?

Mobile deposits can be made to the following Canadian-dollar personal and business account types: 

Which mobile devices can I use to deposit cheques?

Mobile deposits can be made with any Apple smartphone or tablet running iOS 9.0 or higher, or any Android smartphone or tablet versions 4.2 or higher – provided your device has a camera.

Why are my funds are on hold?

Like all banks, we may put a temporary hold on a portion of your money if you've recently made a large deposit or if your account is quite new. This allows us to confirm the money has arrived in your account before it is withdrawn.

To have a current hold reviewed, please call us at 1-877-765-2265, or send an email with your current email, name, and account number to mybank@manulife.com.

Why can't I find a bill payee?

If you're trying to add a bill payee and can't find the name of the company, try a less specific search. For example, instead of searching for "HBC", try "Hudson's Bay Company."

If you're still unable to find the payee, submit a request to suggest a new payee be added to the list and we'll do our best to get it added.

Unfortunately, there may be some payees that we can't add due to technical limitations.

Why can’t I see some transactions in my history?

Not all transactions will appear in your history right away. Depending on the type of transaction and time of day, it may be a day or two before it appears in your transaction history.

Why am I not seeing my deposit in my history immediately?

If you deposit your cheque on a business day after 4 p.m. EST, or on a weekend or statutory holiday, your account balance updates immediately and your available balance reflects the funds available to you (up to $100). Your deposit transaction will appear in your account history the next business day.

Why is my cheque image not being accepted?

If you're having difficulty depositing a cheque with our mobile app, here are a few possible solutions:

  • Does the cheque have an amount and a signature?
  • Are all four corners of the cheque within the frame?
  • Is there good contrast between the cheque and the background? A dark background works best.

Make sure there are no shadows, folds, or bent corners.

Why don't I see a deposit I made earlier today?

When making deposits via our mobile app or an ABM, there is a daily cut off time. If you made the deposit after 4 p.m. EST and don't see the deposit in your account, it will show up on the next business day. Rest assured, your money is there.

Credit cards

How is my minimum payment calculated?

For non-Quebec residents only

Your Minimum Payment will be $10 plus any interest and fees (not including the annual fee), plus any amount by which the new balance exceeds your credit limit, and any amount past due from the prior month.

For Quebec residents only, after August 1, 2019 (for accounts opened prior to June 10, 2019)

The greater of:

a) 2.50% of the new balance shown on your statement. “2.50%” will increase by 0.50% of the new balance shown on your statement, each 12-month period from August 1, 2019 until it reaches 5.00% as shown below:

2.50% to 3.00% (August 1, 2020)

3.00% to 3.50% (August 1, 2021)

3.50% to 4.00% (August 1, 2022)

4.00% to 4.50% (August 1, 2023)

4.50% to 5.00% (August 1, 2024)

or

b) $10

Your Minimum Payment will also include any amount by which the new balance exceeds your credit limit, and any amount past due from the prior month. 

For Quebec residents only, after August 1, 2019 (for accounts opened after June 10, 2019)

Your Minimum Payment will be the greater of: a) 5% of the new balance shown on your statement; or b) $10. Your Minimum Payment also includes any amount by which the new balance exceeds your credit limit, and any amount past due from the prior month.

For all clients and in all cases, if the new balance is less than $10, the balance is due in full

Do I pay premiums on balance protection if I pay my balance in full?

Yes, balance protection costs $0.99 for every $100 of the average daily balance, plus applicable taxes, whether or not you pay your balance in full.

How are my transactions categorized?

When you make a purchase with your ManulifeMONEY+ Visa card, it's placed into a category for the purpose of determining how much cashback you earn on that purchase. To do this, we classify merchants using the industry-standard Merchant Classification Code (MCC) system. While this system is quite accurate, there may be some cases where the MCC may differ from one location to another within the same chain. The MCC may also change over time without notice.

How do I activate my card?

To activate your ManulifeMONEY+ Visa card, give us a call at 1-844-323-7053.

How do I add or remove an authorized user?

Adding another user is a great way to earn even more cash-back rewards! You can add up to three authorized users. To add another user, simply give us a call at 1-844-323-7053, or when you call to activate your card.

How do I apply for a Manulife Bank credit card?

We offer two fantastic cash back Visa cards: the ManulifeMONEY+ Visa Infinite Card, and the ManulifeMONEY+ Visa Platinum Card (which has no annual fee). Learn more about both cards here, and to apply for a card, give us a call at 1-844-859-4516.

How do I cancel balance protection?

Call us at 1-888-770-5953 to cancel. We’re available to help you Monday to Friday, 8 a.m. to 8 p.m. EST. If you cancel within the first 30 days, we’ll give you a full refund.

How do I change my name on my account?

To change the name on your ManulifeMONEY+ Visa account, please call us at 1-844-323-7053.

How do I change my pin?

It's a good idea to change your PIN to something you can remember easily. Just don't use easy to guess PINs like 1234 or your birthdate.

To change the PIN for your ManulifeMONEY+ Visa card, please give us a call at 1-844-323-7053.

How do I close my account?

To close a ManulifeMONEY+ Visa account, please call us at 1-844-323-7053. 

How do I do a balance transfer?

You can transfer a balance from another credit card to your ManulifeMONEY+ Visa card by giving us a call at 1-844-323-7053. When you call, you'll need to let us know the amount you want to transfer and have both cards handy. At that time, we'll also apply any promotional offers that are currently available.

Please note that, after transferring the balanced from your old card, you'll still be responsible for any subsequent charges you make to that card.

How do I increase my credit limit?

To request a limit increase for your ManulifeMONEY+ Visa, please call us at 1-844-323-7053.

How do I order new cards?

If you need a new ManulifeMONEY+ Visa card, call us at 1-844-323-7053.

How do I pay my credit card bill online?

You can make a one-time payment or set up recurring, automatic payments for your ManulifeMONEY+ Visa account.

To make a one-time payment, use the pay bills feature on our mobile banking app.

To set up an automatic payment, you'll need to complete the ManulifeMONEY+ Visa Pre-Authorized Debit (PAD) Agreement and return it to us by fax or mail as indicated on the form. Remember to include a void cheque or your bank account information from your financial institution.

How do I pay off more of my debt?

The first step in reducing your debt is looking for ways to reduce your debt - so good for you! Everybody's situation is different and there's no easy answer that works for everyone, but here are a few tips that might help:

First, look at your budget and make sure you're not spending more than you earn. You may need to cut back expenses so you have extra money to put towards your debt.

Once you've determined that you've got extra money in your budget, pay down the debt with the highest interest rate first. Often, this is your credit card. If you have a low-interest line of credit, like a Manulife One account, it might be a good idea to use that account to pay down your high-interest debt. That won't reduce your debt, but it will reduce the interest you're paying - and that can free up money to....you guessed it....pay off more debt.

If you'd like to learn about your options for reducing the debt, find a local financial advisor, and if you want to know more about reducing your Manulife One or Manulife Bank Select mortgage, give us a call at 1-877-765-2265 and we'd be happy to help.

How do I unlock my card?

It's frustrating when your card doesn't work, and we can help. If you need help with your ManulifeMONEY+ Visa card, call us at 1-844-323-7053.

How do I update my contact information?

Great question! It's definitely important to keep your most current contact information on file.

If you have a ManulifeMONEY+ Visa, you can update your phone number and email address by signing into your account. If you need to update your address, please call us at 1-844-323-7053.

How do you calculate premiums on balance protection?

First, we add up your balances at the end of each day during the monthly statement period. We divide that total by the number of days to get the average daily balance. We divide the average daily balance by 100 and then multiply the result by $0.99. We add provincial sales tax where required.

Here’s a simple example:

Balance from Day 1 to Day 10: $1,000
Balance from Day 11 to Day 15: $0 (balance paid off)
Balance from Day 16 to Day 31: $1,100

Average daily balance
($1,000 x 10 days + $0 x 5 days + $1,100 x 16 days) / 31 days = $890.32

Premium
$890.32 / $100 x $0.99 = $8.81 + provincial sales tax where required

We charge your premium to your credit card on the statement date.

How is interest calculated on my statement?

For ManulifeMONEY+ Visa cards, the interest calculation depends on the type of transactions:

• For cash advances, interest is charged beginning on the day the cash is withdrawn.
• For balance transfers and convenience cheques, interest is charged beginning on the day those transactions are posted to your account.
• For purchases, interest is not charged if you repay the full balance by the payment date indicated on your statement. If you don't pay the balance in full by the payment date, interest will be charged on each purchase from the transaction date. In this case, interest is calculated by multiplying your balance at the end of each day by the daily interest rate (this is your annual rate divided by the number of days in the year). Interest is calculated daily and added to your account monthly.

How is my credit limit determined?

There are a number of factors that are used to determine your credit limit, including your income, your credit history, and other debts, lines of credit, or credit cards you have. To request an increase to your ManulifeMONEY+ Visa credit card, give us a call at 1-844-323-7053. Note that you'll need to wait six months after your account has been activated before requesting an increase.

How long will it take to receive my card?

You should receive your ManulifeMONEY+ Visa card in 7 to 15 business days, assuming no additional information is needed. If we do need additional information, we'll give you a call. If you haven't received your card after 20 business days, please give us a call at 1-844-323-7053.

How much could I save in cash back in a year with a ManulifeMONEY+ Visa card?

That depends on how much you spend on your card – but cash back adds up fast.

For example, here's how much you can save in cash back with a ManulifeMONEY+ Visa Infinite card:

If you spend …

Cash back reward

You will save …

$600/month on groceries

3%

$216

$5,000/year on travel

2%

$100

$1,500/month on everything else

1%

$180

Total savings

 

$496

And here's how much you can save in cash back with a ManulifeMONEY+ Visa Platinum card:

If you spend …

Cash back reward

You will save …

$400/month on groceries

2%

$96

$1,000/month on everything else

1%

$120

Total savings

 

$216

How much do I need to earn to qualify for a Visa Infinite card?

You can qualify for ManulifeMONEY+ Visa Infinite with a personal income of $60,000 or a household income of $100,000.

How often do my cash back rewards get redeemed?

Your ManulifeMONEY+ Visa cash back rewards are automatically redeemed four times a year. The money will be automatically posted to your account as Cash Back Rewards in March, June, September, and December. You'll see your rewards appear on your statement in the Transaction Details as a credit amount. Note that cash back rewards do not contribute to your minimum payment, but they do reduce your New Balance for that period.

What do I do if I lost my card?

It's no fun to lose your card, but we can help. If you've lost your ManulifeMONEY+ Visa card, call us at 1-844-323-7053 (in Canada or the U.S.) or 1-647-252-9681 (International), and we can cancel your existing card, issue a new one, and investigate any unauthorized transactions.

What if I miss a minimum payment?

Your interest rates won’t change if you miss making one minimum payment by the due date during any 12-month period. However, if you miss making two (or more) minimum payments by the due date during any 12-month period, your interest rates will increase – refer to the Summary of Rates and Fees for the current rates:

If you make the minimum payments by the due date for 12 months in a row, your interest rates will go back to the regular rates.

What is balance protection?

Sometimes in life, the unexpected happens. Illness, injury or unemployment may lower your income and that means you’ll have less money available to make credit card payments. Balance protection is an optional add-on that may make difficult times less stressful by helping you keep up with your payments, so you can concentrate on getting back on your feet. View the benefits of balance protection.

What is the customer service number?

For any questions about your ManulifeMONEY+ Visa card, call us toll-free at 1-844-323-7053. If the toll-free number isn't available in your area, please call us collect at 416-852-0703. Both numbers are available 24/7.

What’s excluded from balance protection coverage?

You can find a complete list of terms, conditions, limitations and exclusions in the Manulife Bank Balance Protection Certificate of Insurance. Some examples of exclusions include: 

  • Job loss due to resignation or seasonal employment

Disability or critical illness diagnosed before your coverage starts

When does my balance protection coverage start and end?

For the primary cardholder, coverage starts on the date Manulife receives your application. Coverage ends on whichever date comes first:

  • The date you ask Manulife to cancel your coverage
  • The date you turn age 70 (except life insurance coverage, which continues as long as you continue to pay premiums)
  • The date Manulife cancels your credit card account or revokes your rights and privileges on the card
  • The date of your death
  • The date Manulife stops offering credit card balance protection through a group policy

For any spousal cardholder, coverage starts on the date you become a cardholder and ends on the date the primary cardholder’s coverage ends or on the date you no longer hold a valid Manulife Bank credit card.

For more details, please see the Balance Protection Certificate of Insurance.

Why do I still have interest when I paid my overdue statement in full?

If you're seeing interest charges on your credit card account even though you've paid your balance in full, it's likely that your payment wasn't received by the payment date showing on your statement. To avoid interest charges, you need to repay your balance in full no later than the payment date. Check out paragraph 10 of your ManulifeMONEY+ Visa Card cardholder agreement for more information.

Mortgages

How can I pay down my mortgage faster?

At Manulife Bank, we're all about helping our customers become mortgage-free sooner. You've got a few options for paying down your mortgage more quickly, depending on what kind of mortgage debt you have.

If you have a Manulife One account:
You can repay any debt in your Main account, a tracking sub-account, or an open term sub-account at any time, with no limits or penalties.
If you have a closed term sub-account (e.g. a locked-in 5-year term), you can prepay up to 20% of the original balance each year without penalty.

If you have a Manulife Bank Select mortgage:
If you have an open term, you can repay any amount at any time without penalty. You can also increase your regular payment by any amount once each year, without penalty.
If you have a closed term, you can prepay up to 20% of the original amount and/or increase your regular payment by up to 25% each year, without penalty.

If you need more details about prepayment privileges, review your Operating Agreement or General Terms.

How do I add or remove a joint owner on my account?

For your mortgage, including Manulife One, You can update the account owner details inside our mobile app by going to the More menu, selecting "More Bank Services", then "Update account holder details." Submit your request there, and we'll take it from there. Alternatively, give us a call at 1-877-765-2265 between 8 a.m. and 8 p.m. Monday to Friday, or between 9 a.m. and 5 p.m. Saturday and Sunday, across all Canadian time zones.

How do I change from a variable rate mortgage to a fixed?

Locking in some or all of your debt at a fixed rate might be a good option if you're concerned that variable interest rates are heading up.

If you have a Manulife One mortgage, log into your account, click Open Sub Account from the menu on the left side of the screen, and then follow the steps provided.

If you have a Manulife Bank Select mortgage, please send us an email at mybank@manulife.com with your request, the best time for us to reach you, and a mortgage specialist contact you.

How do I change my mortgage payment date?

Your options for changing the date you make your mortgage payment will depend on what kind of mortgage you have:

If you have a Manulife One account:

  • If you have a closed-term sub-account, you can only make payments monthly, and your payment will be automatically taken from your Main Account on the last day of each month. Unfortunately, this can't be changed.
  • For your Main Account, you can make payments (deposits) whenever you wish.

If you have another type of Manulife Bank mortgage:

  • You can change your payment to be on whatever date you choose. We'll just need to get the details from you. First, confirm your contact information has your current email address on file. Then, email mybank@manulife.com with the details of your payment change and we'll be in touch to confirm.

How do I change my mortgage payment frequency?

If you have a Manulife One account, you can increase or decrease the amount you make into your Main account at any time, as long as you don't exceed your borrowing limit.

For Manulife One fixed-term sub-accounts and all other Manulife Bank mortgages, please give us a call at 1-877-765-2265. We'll let you know what your options are and, if possible, make the change for you.

How do I get a better mortgage rate?

At Manulife Bank, we pride ourselves on offering competitive rates.

If you'd like to review rate options on your Manulife Bank mortgage, please give us a call at 1-877-765-2265.

How do I get a financial advisor?

An advisor is a great resource to help you achieve your financial goals. Whether you're looking for a local financial advisor or mortgage specialist, we can help.

If you already have an advisor but have simply forgotten who that is, sign into online banking, click on your account number and you'll see your advisor's name.

How do I know if I'm using my Manulife One account correctly?

Manulife One can help you become debt-free sooner than with a traditional mortgage. But for it to work, you need to ensure you're depositing more money into your account than you're withdrawing. One of the best ways to do this is to have your income automatically deposited into your account. That way, your income automatically reduces your debt as soon as you receive it. And the money you have left over at the end of the month can stay in your account, reducing your debt and saving you interest.

If you're having difficulty reducing your debt, you may also want to add some structure to your account. You can do this by putting part of your debt into a term sub-account. A term sub-account is a traditional mortgage that sits within your Manulife One account. It has regular, structured principal and interest payments just like a traditional mortgage - and this structure might make it easier for you to ensure you're paying down your debt over time.

You can set up a Term sub-account by signing into online banking and selecting "Open Sub Account".

For more information about sub-accounts, visit manulifeonego.ca.

How do I make a withdrawal from my Manulife One account?

There are lots of ways you can withdraw money from your Manulife One account:

• Make a debit purchase
• Withdraw money at an ABM
• Send an Interac® e-Transfer
• Transfer money to your account at another financial institution
• Make a bill payment
• Make a pre-authorized payment
• Write a cheque
• Send a wire transfer

How do I open a mortgage?

Manulife Bank has two of fantastic mortgage options - Manulife One and Manulife Bank Select - and three ways you can apply:

1. Take 2 minutes to fill out this form, and a Manulife Bank mortgage specialist with be in touch within 2 business days.
2. Call us at 1-844-239-4677 Monday-Friday, 8 AM to 5 PM EST
3. Contact your Advisor or Mortgage Broker.

Learn more about our mortgage options.

How do I see online that my mortgage is getting paid off?

Your mortgage is a big part of your financial life - and it's nice to be able to see your progress in paying it off. You can see how you're doing in your online account and the mobile app.

Just select your mortgage account from the Accounts page and then select Graph View. You'll see your progress over the last 30 days, but you can customize your view to see up to 1 year of activity.

If you have a Manulife One account, you can also see a graph of your progress on your monthly statement.

How do I transfer between sub-accounts?

The Transfer page of our mobile app gives you lots of options for transferring money with your Manulife One account. You can transfer to and from an account in the same name at another institution or between Manulife Bank accounts.

You can also transfer money to and from sub-accounts within your Manulife One account. Note that these transfers go through your main account, so if you want to transfer from one sub-account to another you'll need to do two transfers:

1. From the first sub account to your main account
2. From your main account to the second sub-account

If you'd like to transfer ALL of the money out of your sub-account, use the Close Sub Account option.

If you'd like to transfer money into a fixed-term sub-account, you'll need to give us a call at 1-877-765-2265, as this is considered a principal payment.

How do we get an appraisal of our home?

If you're applying for a mortgage or an increase to your credit limit, please speak with the Manulife Bank representative who's handling your application, and they'll put you in touch with an approved home appraiser in your area.

How do I make a mortgage payment?

Making a payment to your Manulife One account is easy. All you need to do is deposit money into your account. We encourage you to deposit your income into your Manulife One account so each time you get paid you automatically reduce your interest costs. Here are some other ways you can deposit money into your account:

  • Direct deposit
  • Fund transfers
  • ABM deposits
  • Interac e-Transfers

How early can I renew my mortgage?

You can renew your Manulife Bank Select mortgage or Manulife One term sub-account up to 90 days before it matures. For more information, visit manulifeonego.ca/renewals or manulifebankselectgo.ca/renewals.

How is my minimum payment calculated?

For a Manulife One account, your minimum payment is the amount of interest you owe for that month. 

How long will it take to receive my mortgage increase?

Once you've submitted a request for a mortgage increase, we'll contact you within two business days. At that time, we'll let you know if we need any additional information or documents.

When we have everything we need, it generally takes two to three weeks to approve and implement the increase.

How much can I afford to pay for a house?

There are a number of factors that determine how much you can afford to spend on a home. These include things like how much you’ve saved for a down payment, your household income and your monthly expenses. Use our mortgage affordability calculator to determine what amount of a mortgage that makes sense for you

I sent in a discharge request, when will I get the statement?

If you've sent in a discharge request, you'll receive a discharge statement within the last five days before the closing date

I'm concerned about interest rates rising, what are my options?

It's difficult to predict if and when interest rates will increase. However, if you're concerned about how a rate increase might affect your budget, consider locking in your debt at a fixed rate. If you have a Manulife One account, you can put some or all of your variable-rate debt into a fixed-rate sub-account. This is like having a traditional mortgage within your Manulife One account. The rate for your sub-account will then be guaranteed for the length of the term you choose. You can find our terms and rates on our website. Call us at 1-877-765-2265 to speak to a Mortgage Specialist if you'd like to discuss this option.

What are your current rates?

Check out Today's Rates for the most up-to-date rate information.

What documents do you need for my mortgage increase?

When you request a mortgage increase, we may ask for the following documents - so it's good to have them handy:

• Notice of assessment
• Letter(s) of employment
• T1 general statement
• T4A statement

If you're not sure how to get these, don't worry. A lending specialist will let you know what documents we need and can help you determine how to get them.

What happens if I go over my Manulife One account limit?

If you've exceed the borrowing limit for your Manulife One account, please make a deposit to your account to bring your debt below your limit as soon as possible.

If you're experiencing financial difficulties and are not able to do so, please contact us at 1-877-765-2265 so we can discuss your situation.

What is a sub-account?

Sub-accounts are a feature of your Manulife One account that allow you to divide your debt into different portions. You may wish to set up a sub-account to lock-in a rate, add some structure to your payments or just track a portion of your debt separately. To learn more about sub-accounts, visit manulifeonego.ca.

Here are some additional videos to explain sub-accounts and how they work.

What is Manulife One?

Manulife One is an all-in-one banking solution that combines your mortgage with your chequing and savings accounts, lines of credit and even your income to save you money and help you become debt-free sooner. Learn more about the Manulife One mortgage.

What is readvanceable?

You may have heard the terms "readvanceable" and "non-readvanceable" with regards to Manulife One sub-accounts. A sub-account is simply a way of splitting off a portion of your Manulife One debt and treating it like a traditional mortgage.

If a sub-account is readvanceable, it means that as you pay it down, it creates borrowing room in your Main account. For example, if you have $10 of borrowing room in your Main account, and then you repay $1 of your sub-account, you will now have $11 of borrowing room in your Main account. 

If a sub-account is non-readvanceable, it means that as you pay it down, it DOESN'T create borrowing room in your main account. Using the same example, if you pay down $1 of your sub-account, you'll still have $10 of borrowing room in your main account. There's no additional borrowing room created.

If your Manulife One borrowing limit is more than 65% of the value of your home, any debt over 65% must be put into a non-readvanceable sub-account.

What will my mortgage payments be?

Your mortgage payments are based on several factors. These include:

  • your interest rate
  • whether you choose a fixed or variable rate mortgage
  • the amount you borrow
  • your payment frequency
  • your term
  • your amortization period

Use our payment calculator to help estimate what your payments will be.

When should I expect to get a notice about my upcoming renewal?

We're happy that you're already thinking about renewing your mortgage and we want to ensure you get a great rate. We'll send you a renewal package about three months before the renewal date for your Manulife Bank Select mortgage or Manulife One sub-account. For more information on renewing your mortgage, visit manulifeonego.ca/renewals or manulifebankselectgo.ca/renewals.

Where do I send a discharge request to?

If you're thinking about discharging your mortgage because you're not happy with your current mortgage or you've been offered a better rate elsewhere, please give us a call at 1-877-765-2265. We'd love to see if we can address your concern or review your current rate.

If you're selling your property and will need a new mortgage, please contact us at 1-877-765-2265 and we'll be happy to assist you with the switch.

If you're selling your property and not buying a new property, please ask your lawyer to fax the discharge request to 1-866-711-1986.

Why did I receive a letter that my insurance has been cancelled?

You likely received a letter asking you to provide us with evidence that you've got home insurance in place. If so, we sent this letter because we believe there's a problem with the policy we have on record for your property - such as a change that's been made or a payment that's been missed.

As your mortgage provider, we need to confirm that you have home insurance in place. If this sounds like the letter you received, please forward a copy of your current home insurance policy showing Manulife Bank as the Loss Payee as soon as possible.

Loans

How do I apply for a loan?

You'll need to speak to your advisor about getting a Manulife Bank loan. If you don't have an advisor, find one here or email us at mybank@manulife.com with your request and your postal code and we'll help you find an advisor in your area.

How do I change my loan payment frequency?

Unfortunately, you can't change the frequency of your loan payment. However, if you'd like to repay your loan more quickly, you can set up recurring principal payments, or even make one-time principal payments. To do this, give us a call at 1-877-765-2265.

How is my credit limit determined?

There are a number of factors that are used to determine your credit limit, including your income, your credit history, and other debts, lines of credit, or credit cards you have. For mortgages or secured lines of credit, we also consider the value of your home or investments. To request an increase to your credit limit, please do the following:

ManulifeMONEY+ Visa: give us a call at 1-844-323-7053. Note that you'll need to wait six months after your account has been activated before requesting an increase.

Manulife One: you can request a borrowing limit increase from within this banking app. Once you've completed the request, we'll be in touch to discuss further.

Line of credit: if the value of your insurance policy or investment account has increased in value, you may be eligible for a limit increase. Speak to your Advisor for next steps.

How do I increase my credit limit?

For a mortgage increase, answer these few questions and a Mortgage Specialist will be in touch within a couple days. You can also call us directly at 1-877-765-2265, between 8 a.m. and 8 p.m Monday to Friday, or between 9 a.m. and 5 p.m. on Saturday, across all local time zones.

To request a limit increase for:

  • Your Access Line of Credit or Access Line of Credit Plus, please contact your financial advisor
  • Your ManulifeMONEY+™ Visa*, please call us at 1-844-323-7053
  • Your bank card, for ABM withdrawals or in-store purchases, please call us at 1-877-765-2265

How do I open a Line of Credit (LOC)?

To open a Manulife Bank line of credit, you'll need to speak to your advisor about getting a Manulife Bank Line of Credit. If you don't have an advisor, find one here or email us at mybank@manulife.com with your request and postal code, and we'll help you find an advisor in your area.

How do I pay off more of my debt?

The first step in reducing your debt is looking for ways to reduce your debt - so good for you! Everybody's situation is different and there's no easy answer that works for everyone, but here are a few tips that might help:

First, look at your budget and make sure you're not spending more than you earn. You may need to cut back expenses so you have extra money to put towards your debt.

Once you've determined that you've got extra money in your budget, pay down the debt with the highest interest rate first. Often, this is your credit card. If you have a low-interest line of credit, like a Manulife One account, it might be a good idea to use that account to pay down your high-interest debt. That won't reduce your debt, but it will reduce the interest you're paying - and that can free up money to....you guessed it....pay off more debt.

If you'd like to learn about your options for reducing the debt, find a local financial advisor, and if you want to know more about reducing your Manulife One or Manulife Bank Select mortgage, give us a call at 1-877-765-2265 and we'd be happy to help.

How do I-get-better-pricing for my loan?

At Manulife Bank, we pride ourselves on offering competitive rates.

If you'd like to review rate options on your Manulife Bank mortgage, please give us a call at 1-877-765-2265.

Find our current GIC rates here, and if you're looking for an investment with a higher interest rate, speak to your advisor (or find one here!) to learn about what investment options might be best for you.

How to do I transfer an RRSP loan into my RRSP?

Getting a Registered Retirement Savings Plan (RRSP) loan is a great way to keep your retirement savings on track. We'll look after getting the money where it needs to go by forwarding the money directly to the RRSP account you indicated on your loan application.

What are your current rates

Check out today's rates for the most up-to-date rate information.

What is a Line of Credit (LOC)?

A line of credit can be a flexible, low-cost way to access cash or reduce the cost of existing loans. We have multiple lines of credit, and you can learn more about them here.

If you have other questions about lines of credit, give us a call at 1-877-765-2265.

What is the difference between my current and available borrowings?

Great question! Your current borrowing sis the amount ou currently owe ,and your available fund sis the additional amount you can borrow before your each your borrowing limit.

What loans does Manulife offer?

We have a number of different loans, for investments, RRSPs, home equity lines of credit (HELOC), or just a simple access line to act as a security net if the need arises. Learn more about our loan options here

Investments

How do I change a beneficiary?

To change the beneficiary for your RRSP or TFSA, you'll need to send us a letter with the following information:

• Your name and account number
• The full name (first name, middle initial, last name) of the beneficiary you wish to remove, if applicable.
• The full name (first name, middle initial, last name) of the beneficiary you wish to add, if applicable.
• If you have more than one beneficiary, the percentage of your account allocated to each beneficiary.  These must add up to 100%.
• Your signature authorizing the request

Or, if you have an advisor, they can help you complete a beneficiary change form and submit it to us on your behalf.

How do I get better pricing for my investments?

At Manulife Bank, we pride ourselves on offering competitive rates.

If you'd like to review rate options on your Manulife Bank mortgage, please give us a call at 1-877-765-2265.

Find our current GIC rates here, and if you're looking for an investment with a higher interest rate, speak to your advisor (or find one here!) to learn about what investment options might be best for you.

How do I open a Guaranteed Investment Certificate (GIC)?

If you already have the money in your Manulife Bank account to purchase a GIC, it's as easy as calling us at 1-877-765-2265. We'll get you set up.

If you don't have the money in your Manulife Bank account just yet, you can get it there quickly with a Funds Transfer or a Mobile Deposit. Once the money is in your account, give us a call!

If you'd like help opening your GIC, you can meet with your Advisor. If you don't have an advisor but would like to meet with one, find one here, or send us an email with your request and your postal code and we'll help you find an advisor in your area.

How do I open a Registered Retirement Income Fund (RRIF)?

You'll need to speak to your advisor about getting a Manulife Bank RRIF. If you don't have an advisor, find one here, or send us an email with your request and your postal code and we'll help you find an advisor in your area.

How do I open a Registered Retirement Savings Plan (RRSP)?

You'll need to speak to your advisor about getting a Manulife Bank RRSP. If you don't have an advisor, find one here, or send us an email with your request and your postal code and we'll help you find an advisor in your area.

How do I open a Tax Free Savings Account (TFSA)?

We'd be happy to provide you with information about our Tax-Free Savings Accounts (TFSA). Please give us a call at 1-877-765-2265, or you can also check out our website at manulifebank.ca.

To open a TFSA, you'll need to speak to your advisor. If you don't have an advisor, find one here, or send us an email with your request and your postal code and we'll help you find an advisor in your area.

How do I remove my advisor?

If you have an advisor noted on your account and you'd like to change or remove that advisor, please give us a call at 1-877-765-2265.

If you're changing your advisor, we'll need the new advisor's name and code. If you don't know the code, please contact your new advisor to get this information.

Want to remove your advisor and not add a new one? Give us a call and we'll make the change for you.

How to do I transfer an RRSP loan into my RRSP?

Getting a Registered Retirement Savings Plan (RRSP) loan is a great way to keep your retirement savings on track. We'll look after getting the money where it needs to go by forwarding the money directly to the RRSP account you indicated on your loan application.

What are Guaranteed Investment Certificates (GICs)?

Guaranteed investment certificate (GICs) are a type of investment, where you agree to invest a certain amount of money for a set period of time, known as the term, with a guaranteed rate of return at the end of the term. They're a great way to grow your money without worrying about the ups and downs of the market.

If you'd like to purchase a GIC, please give us a call at 1-877-765-2265, and if you have an advisor, they can help you set up a GIC. And if you don't have an advisor, find one here.

What is a Registered Retirement Income Fund (RRIF)?

If you've saved money in a Registered Retirement Savings Plan (RRSP) and you're at or nearing retirement, you definitely want to learn about Registered Retirement Income Funds (RRIFs). Check out manulifebank.ca to learn more, or give us a call at 1-877-765-2265, or you can also check out our website at manulifebank.ca.

To apply for a RRIF, please speak with your advisor. If you don't have an advisor, find one here.

What is a Registered Retirement Savings Plans (RRSPs)?

Registered Retirement Savings Plans (RRSPs), are a tax-deferred account to help Canadians save for retirement. In an RRSP, you can buy and hold a number of different investments, and as long as the investments are held in your RRSP, you don't have to pay tax on any of the interest, gains, or dividends you earn.

Each year, you can contribute up to 18% of your income, or the annual limit set by the CRA, whichever is lower. And, if you don't contribute the maximum amount in a given year, that space rolls over. To find out how much you can contribute, check the Notice of Assessment that you received after filing your taxes.

Learn more about our RRSPs here, or call us at 1-877-765-2265.

What is a Tax-free Savings Account (TFSA)?

Tax-free savings accounts (TFSAs) are exactly that: it's an account that allows Canadians to save or invest, and any interest, gains, or dividends you earn are completely tax-free. For example, if you invest $5,000 in your TFSA and it grows to $9,000 over ten years, the $4,000 earned is tax-free.

Naturally, there's a limit on how much you can invest in your TFSA each year, and that limit depends on the annual limit set by the government, and when you were born. To determine your contribution room, check your CRA account, or visit their site to learn more.

You can learn about our TFSAs here, or call us at 1-877-765-2265.

What's my RRSP contribution limit?

We're happy to help you save for retirement through your Registered Retirement Savings Plan (RRSP). Unfortunately, we don't have information on your contribution limit. To get that information, you'll need to contact the Canada Revenue Agency (CRA)

What's my TFSA contribution limit?

Tax Free Savings Account (TFSA) contribution limits are set by Canada Revenue Agency (CRA) - you can get more information by visiting the CRA website. To find out how much contribution room you have available, please contact the CRA.

Fraud prevention

Are Interac® e-Transfers secure?

When you send an Interac® e-Transfer, you can be confident your money's safe. Transfers flow through the same payment network that Canadian financial institutions have used for years to process cheques and ABM transactions. A number of security measures are built into the system, including encryption technology and a security Question and Answer created by you - so only your recipient can receive the money.

Are my accounts CDIC protected?

Manulife Bank is a member of the Canadian Deposit Insurance Corporation (CDIC). Canadian-dollar accounts offered by Manulife Bank are eligible for deposit insurance through CDIC.

Please visit http://www.cdic.ca to learn more.

How can I change my online or mobile banking password?

There are two ways to change your password: in your online account, or in our mobile app.

To change your password from your online account, select 'Change password' under the 'My profile' section, and follow the steps.

To change your password in our mobile app, tap "More" from the home screen, then "My profile & settings", then "Change password".

Note that if you have a ManulifeMONEY+™ Visa* card, you'll need to change that password separately. To do so, please log into our credit card website.

How do I change my pin?

It's a good idea to change your PIN to something you can remember easily - just don't use something that's easy to guess, like 1234 or your birthdate.

You can change the PIN on your Manulife Bank card at any Manulife Bank or EXCHANGE® Network ABM.

To change the PIN for your ManulifeMONEY+ Visa card, please give us a call at 1-844-323-7053.

How do I change my security questions?

To change your security questions, log into your account and select "Change Security Questions" under "My Profile". You can also change your security questions using our mobile app.

How do I get a financial advisor?

An advisor is a great resource to help you achieve your financial goals. Whether you're looking for a local financial advisor or mortgage specialist, we can help.

If you already have an advisor but have simply forgotten who that is, sign into online banking, click on your account number and you'll see your advisor's name.

How safe is Manulife Bank?

We take security very seriously, and we have numerous tools and procedures in place to protect your account. These include things like your account password, security questions, and PIN. If you suspect that your password, security questions or PIN have been compromised, please contact us as soon as possible at the numbers below:

For credit card accounts, call us at 1-844-323-7053.

For all other accounts, call us at 1-877-765-2265.

I don’t recognize a charge on my account. What should I do?

The security of your account is our top priority. If there's a charge on your account that you don't recognize or you feel is incorrect, contact us as soon as possible so we can investigate the transaction and make any necessary corrections.

For credit card accounts, call us at 1-844-323-7053.

For all other accounts, call us at 1-877-765-2265.

I have been a victim of fraud, what do I do?

Being a victim of fraud can be stressful - and we're here to help.

If you're concerned about your ManulifeMONEY+ Visa account, please call us at 1-844-323-7053.

If you're concerned about any other Manulife Bank account, please call us at 1-877-765-2265.

We'll review your transactions and help get your banking back on track.

I lost my credit card. What should I do?

It never feels good to lose your credit card. It's important to report it as missing as soon as possible.

If your credit card has been lost or stolen, please call us at 1-844-323-7053. We'll cancel the card, review your transactions and get you a new card.

I've forgotten my PIN. How do I get a new one?

Getting a new PIN is easy, and we're happy to help.

To set up a new PIN for your ManulifeMONEY+ Visa card, give us a call at 1-844-323-7053.

For all other products, please call us at 1-877-765-2265.

Is online banking secure?

We know cyber security is very important and it's a top priority for us. Both our mobile banking app and our online banking website are very secure, and we use the most secure methods for transferring information. You can learn more about the security features in our Online Privacy Policy.

What are security questions?

We'll prompt you to answer security questions from time to time when you log into your account through online or mobile banking. These are questions that you set up the first time you log in - and presenting them to you helps us confirm your identity.

You can change your security questions at any time through online or mobile banking. For your protection, you should never share your security questions or answers with anyone.

What can I do to protect myself from fraud?

It's a great idea to be proactive in trying to protect yourself from fraud. One of the best things you can do is get a copy of your credit bureau report to see if there is anything unusual. It's a good idea to review your credit history periodically to ensure it's accurate. You can contact both Equifax and TransUnion and they'll let you know how to get a copy of your report:

Equifax®: 1-800-846-5279

TransUnion®: 1-800-916-8800

If you believe your Manulife Bank account has been compromised, please give us a call so we can review this further with you:

For credit card accounts, call us at 1-844-323-7053.

For all other accounts, call us at 1-877-765-2265.

What if I lose my phone?

It's never fun to lose your mobile device - but don't panic. There are a few things you should do right away.

First, contact your wireless carrier as soon as possible. If you have a way to clear the memory of your device remotely, you should do that as well.

Second, if you're concerned that someone might be able to access your banking information, you should log into online banking at manulifebank.ca and change your password.

Finally, please give us a call at 1-877-765-2265 to let us know you've lost your device, so we can keep an eye out for fraudulent activity.

What is phishing?

"Phishing" is a way that criminals try to get you to disclose personal information such as your username, password or credit card details by pretending to be a someone you know or trust. For example, you may receive a phone call from someone claiming to be a technician for a well-known company. They might state that your computer is releasing personal information and you need a technician to remotely access your computer to repair "the issue". They would then direct you to go to a website to grant them access to your computer. If you were to grant them access, they would be able to gain your personal information from your computer.

Mobile & online banking

Are Interac® e-Transfers secure?

When you send an Interac® e-Transfer, you can be confident your money's safe. Transfers flow through the same payment network that Canadian financial institutions have used for years to process cheques and ABM transactions. A number of security measures are built into the system, including encryption technology and a security Question and Answer created by you - so only your recipient can receive the money.

Are there limits for mobile deposits?

You can deposit up to $100,000 per cheque.

Can I cancel an Interac® e-Transfer?

You can cancel an Interac® e-Transfer as long as your recipient hasn't deposited the money yet. Just visit the View Future Transactions page in your online account, or the Transfers page on our mobile app. And if you need to add or delete recipients, or change their contact information? Well, you can do that too!

Can I change my password in the app?

Yes, you can change the password you use for online and mobile banking in the mobile app.

Simply:

  • Tap the ‘More’ menu
  • Tap ‘Change password’
  •  Enter your current password, and then your new password twice. Our strength indicator will tell you if your new password is weak or strong. For suggested guidelines on how to create a new password, open the information tool.
  • You will receive a confirmation screen, indicating your password for online and mobile banking has been changed.

Note – if you change your password within the mobile banking app, that password will also be changed for your online banking access, and vice versa.

Can I change my security questions using the mobile banking app?

Yes, you can change your security questions within the mobile app. Follow these easy steps:

  • Tap the ‘More’ menu
  • Tap ‘Change security questions’
  • Choose three new security questions from the list we’ve provided
  • Tap ‘Continue’ to confirm your questions have been changed

Note – if you change your security questions within the mobile banking app, those questions will also be changed for your online banking access, and vice versa.

Can I store more than one access number in the mobile app?

Yes! You can store up to 20 access numbers in the mobile app. Just turn on the 'Remember me' function when you log in.

Can I download the app if I’m outside of Canada and the U.S.?

No, you must be in either Canada or the U.S. to download our mobile app. If you're travelling out of the country, make sure to download the app before you leave.

Can I make multiple bill payments at once?

At this time, you can only pay one bill at a time using the mobile app.

Can I request a mortgage increase through mobile banking?

Yes, you can request a mortgage increase through our mobile banking app by tapping ‘More’ in the main menu, and ‘Request a mortgage increase'

How can I see how much of my mortgage has been paid off?

Your mortgage is a big part of your financial life - and it's nice to be able to see your progress in paying it off. In your online account and the mobile app, you can see how you're doing.

Just select your mortgage account from the Accounts page and then select Graph View. You'll see your progress over the last 30 days, but you can customize your view to see up to 1 year of activity.

If you have a Manulife One account, you can also see a graph of your progress on your monthly statement.

How do I add, edit, or delete my Interac® e-Transfer recipients?

You can add, edit and delete your Interac® e-Transfer recipients by selecting the ‘Transfers’ section in the bottom navigation and tapping Manage recipients.

To edit or delete a recipient, tap the recipient’s name and tap either edit or delete.

To add a new recipient, tap Add a recipient. Here, you can enter the new recipient's information manually, or choose "Add a recipient from your contact list," which will use your contact's information that is saved to your device to create your new Interac e-Transfer recipient. 

You can also add a new recipient to your list from the Interac e-Transfer action by selecting ‘Add a recipient’ from the drop-down menu.

How long will it take for a payee to receive my bill payment?

When you make a bill payment, the money will be withdrawn from your account right away.
 
If you're scheduling a bill payment for a future date, the money will be withdrawn from your account on the scheduled date. The money needs to be in your account the day before the payment is scheduled.

 It can take up to 3 days to process bill payments, so you should make bill payment at least 3 days before the due date to make sure it's made on time. View a list of bill payments that take longer than usual to process.

How do I enable and disable Face ID on my Apple iPhone X?

To enable Face ID, you must first register your face on your device.

  • From your home screen, tap ‘Settings,’ then ‘Face ID & Passcode’ and follow the instructions.

Now that your face has been registered, you can enable Face ID for mobile banking by:

  • Signing into Manulife Bank Mobile,
  • Going to the ‘More’ menu,
  • Choosing the ‘Face ID’ option, and
  • Toggling ‘Enable Face ID’ to ‘Yes.’

Once you’ve enabled Face ID, you’ll be asked to agree to the corresponding terms and conditions before you can use the feature.
At this point, if you have not yet saved your access card number within the app, you can have the app save it for you by choosing ‘OK.’
That’s it - you’re done! The next time you sign into mobile banking, you’ll be prompted to use Face ID by looking at your screen.

To disable Face ID:

  • Go to the ‘More’ menu,
  • Toggle ‘Enable Face ID’ to ‘No,’ and

Tap “I agree.” The next time you sign into mobile banking, you’ll be prompted to enter your password.

How do I know if a recipient has accepted my Interac® e-Transfer?

Your funds will be removed from your account as soon as you send an Interac e-Transfer.  

You will receive notification that your recipient has accepted the funds either by email or text message -- the method you selected when you created or edited your Interac® e-Transfer profile.  

If a recipient does not accept the Interac e-Transfer, or you cancel a pending Interac e-Transfer before the recipient accepts it, the funds will be re-deposited into your account.

How do I set up my Interac® e-Transfer profile?

When it comes to sending or receiving money, you want to make sure your contact information is correct. You can edit your Interac® e-Transfer profile details in your online account or in the mobile app. You can update your name, email address, phone number, your preferred language, and how you'd like to be notified.

How do I enable and disable the fingerprint identification feature on Manulife Bank Mobile (Apple Touch ID or fingerprint ID for Androids)?

To enable the fingerprint identification feature, you must first register your fingerprint to your device. 

If you're using Apple Touch ID:

  • From your home screen, tap 'Settings,' then 'Touch ID & Passcode' and follow the instructions.

If you're using fingerprint ID on an Android device:

  • From your home screen, tap 'Settings.' Then, find the menu option that contains 'Fingerprint' or 'Finger scanner,' and follow the instructions.

Now that your fingerprint has been registered, here's how to enable fingerprint identification for mobile banking:

  • Sign into Manulife Bank Mobile
  • Go to the ‘More’ menu
  • Choose the fingerprint identification option for your device (Touch ID for Apple users; Fingerprint ID for Android users)
  • Toggle ‘Enable Touch ID/fingerprint ID’ to ‘Yes.'
  • Once you’ve enabled this feature, you’ll be asked to agree to the corresponding terms and conditions before you can use the feature.

At this point, if you have not yet saved your access card number within the app, you can have the app save it for you by choosing ‘OK.’

You’re done - the next time you sign into the app you’ll be prompted for your fingerprint!

To disable fingerprint identification:

  • Go to the ‘More’ menu, and
  • Toggle ‘Enable Touch ID/fingerprint ID’ to ‘No.’

Tap “I agree.” The next time you sign in, you’ll be prompted to enter your password.

How do I know what version of the app is installed on my device?

Check your app version by accessing the Contact Us section of the mobile app. The version number will be in the bottom-right corner of the screen.

How do I change my contact information in the mobile app?

You can update your mailing address, phone number(s) and email address through our mobile banking app by tapping:

  • ‘More’ in the main menu,
  •  ‘My profile & settings,'
  • ‘View/Update contact information'

How do I transfer money between accounts?

You can transfer money between your accounts using the Transfers page of your online account or in the mobile app.

From your online account or the mobile app, you can also link your bank accounts at other Financial Institutions, send and receive Interac® e-Transfers and even request a wire transfer.

How do I find a nearby automated banking machine (ABM)?

You can search for an ABM from the log-in page – even if you haven’t logged into the mobile app - by selecting the ABM Locator icon.

If you have logged into the app, select the ‘More’ menu and then choose ABM Locator.

If your device’s location services are turned on, the ABM locator will immediately display the closest ABMs in your area. If your location services are turned off, you can enter your desired location in the search field.

Tap the individual map icons to see the details of each ABM (e.g. address, directions, ABM features).

How do I renew either my Manulife One sub-account or my Manulife Bank Select mortgage through the mobile banking app?

Tap on “More” in the main menu, and ’Renew your mortgage or sub-account.

How do I sign into mobile banking for the first time?

If you've previously used online banking, you can sign into mobile banking using the same access number and password.
 
If this is your first time signing into mobile banking, and you’ve never used online banking before:

Launch the app on your mobile device; the ‘Sign in’ screen should open

Input your access-card number and the temporary password we provided you when we opened your account, then tap ‘Sign in.’ If you no longer have your access-card number or your temporary password, please call us at 1-877-765-2265.

Create a new password, which you must enter a second time to confirm your choice; then ‘Submit.’ Our strength indicator will tell you if your new password is weak or strong. For suggested guidelines on how to create a new password, open the information tool.

Once your password is updated, you will be asked to ‘Set up security questions’ by choosing three security questions from the list we’ve provided. Input your answers for each question, then tap ‘Continue’ to begin banking.

How do I view my transactions within a specific date range?

The transaction history list defaults to showing your last 30 days of transactions; however, you can set the date range for any period you want (maximum 12 months at a time) by tapping the filter icon, which is in the top right corner of the transaction history page on a smartphone and next to the transaction history date on a tablet. You can also tap the word ‘Date’ to access the ‘filter’ icon.

How long does it take to send an e-Transfer?

Interac® e-Transfers normally take at least 30 minutes before your recipient will receive their notification. However, once they receive their notification, they can deposit their money immediately - no more waiting. They'll have up to 30 days to accept the transfer. And if they forget? You can send them a gentle reminder any time during those 30 days. Just select the pending Interac® e-Transfer and then select Re-Notify Recipient.

I am visually impaired – can I use the app?

Yes, our mobile app employs the same accessibility standards as our website. For more information, click here

I have chosen to renew my mortgage or sub-account through the mobile app – when will I see the new term in my account details?

Your new mortgage or sub-account term will be reflected in your account details one business day after the scheduled renewal date of your current term.

I received an email that my Interac® e-transfer did not go through

If your Interac® e-Transfer didn't work, the first step is to double-check and make sure you've entered the correct email address and/or mobile phone number.

Once you've done that, here are some other potential problems that can cause issues with e-Transfers:

  • If the number you entered is for a land-line rather than a mobile phone
  • If you entered a non-Canadian mobile phone number
  • If your recipient has blocked Interac® e-Transfer notifications from being
  • sent to their mobile phone number and/or email address
  •  If your recipient is encountering technical problems with their mobile phone or network preventing messages from being received
  • If your recipient's Mobile Network Operator does not support text messages
  • If none of the above seem to be the cause of the problem, you can also try stopping the Interac® e- transfer and sending it again.
  • If that still doesn't work, please call us at 1-877-765-2265 and we'll help with further troubleshooting.

Is there a cost to send an Interac® e-Transfer?

Manulife One accounts and Manulife Bank Select monthly accounts can send three free e-Transfers every month.

For “Pay as you go” accounts, Interac® e-Transfers cost $1.

There is no fee to receive an Interac® e-Transfer. You can see a list of all applicable fees and limits by clicking on the ‘Fees’ link in the Interac e-Transfer section of the app.

The app didn’t install properly. What should I do?

Check your available space to ensure there is enough room to install the app.  If necessary, delete other applications or photos then try to install the app again.

Is the mobile app secure?

Yes, the smartphone and tablet versions of the mobile app employ the same security standards as our online banking site. For more information, please review our tips to protect yourself online.

I lost my device. What should I do?

If you lose your mobile device:

  • Contact your wireless carrier as soon as possible. If you have a remote device-wiping app on your device, you should employ that as well.
  • If you are concerned that someone else might be able to access your banking information through your device, we recommend you log into online banking on manulifebank.ca and change your password.

Once you have done the above, please call us at 1-877-765-2265 so we can make sure no fraudulent activity has occurred on your account.

Is your mobile deposit feature secure?

Manulife Bank’s security features ensure you can deposit cheques in a safe and private mobile environment. In addition, cheque images are never stored on your mobile device. For more information, please review these tips to protect yourself online.

What are security questions?

We'll prompt you to answer security questions from time to time when you log into your account through online or mobile banking. These are questions that you set up the first time you log in - and presenting them to you helps us confirm your identity.

You can change your security questions at any time through online or mobile banking. For your protection, you should never share your security questions or answers with anyone.

What devices/operating systems are compatible with the mobile app?

Our mobile app is compatible with:

  • iPhone/iPad - iOS version 9.0 and above
  • Android smartphone/tablets with OS version 4.2 (Jelly Bean) and above.

Not sure which operating system version your device has? Here's how to figure it out:

  • If you have an Apple device, tap Settings > General > About
  • If you have an Android smartphone, tap Menu > Settings > About Phone. If you have an Android tablet, tap Settings > General > About Device

NOTE: Before attempting to install the app, make sure you have enough free data space on your device. For example, you can free up space by deleting photos, videos, and other large files. To see your available space, go into Settings > General > About. The Manulife Bank mobile app requires 6.7 MB of space.

What if I sent an Interac® e-transfer to the wrong person?

To cancel an Interac® e-Transfer, log into your online banking account, click Interac® e-Transfer",  then select "View my e-Transfers", click on the reference number for the e-Transfer you want to cancel, hit "Stop e-Transfer", then select "Finish" to confirm the cancellation. 

What are the Interac e-Transfer limits?

There are limits for sending and receiving Interac® e-Transfers through our mobile app or our online banking site. Check out our Interac® e-Transfer fee and limits on manulifebank.ca for full details.

What do the dots at the bottom of my transaction history mean?

When you have more than one account, the dots at the bottom of the Accounts screen allow you to swipe back and forth between your accounts to view the details of each account.

What does my displayed balance include?

Your account balance is the amount of money you have in your account. If you have borrowings, your account balance is the amount you owe. It takes into account all deposits and withdrawals you've made. However, it can take a few days for recent transactions to show up. If you don't see your latest activity, just check back later - it's coming.

What if my recipient hasn’t accepted the e-Transfer?

You'll receive an email or text message when your recipient accepts or declines your Interac® e-Transfer. If the recipient hasn't yet accepted, you can send them a reminder by selecting the pending Interac® e-Transfer and then selecting 'Re-Notify Recipient'.

If they've declined the transfer by mistake, you'll need to initiate a new transfer.

Where can I download the Manulife Bank mobile app?

Our mobile app is available on most Apple® and AndroidTM smartphones and tablets, and can be downloaded from the following online stores:
image link to:

Where can I find my access number?

Your access number is included on the front of your Manulife Bank access card.  If you don’t have an access card, you can find your access number on the welcome letter you received from Manulife Bank.  If you aren’t sure which number to use, contact our Service Centre at 1-877-765-2265.

Who can I send an Interac® e-transfer to?

You can send an Interac® e-Transfer to anyone with a Canadian bank account and an email address or mobile phone number.

Why am I seeing ABMs of other companies in my search findings?

Our ABM locator shows you results for all ABMs that are part of THE EXCHANGE® Network, an association of banks and credit unions across Canada that allow clients of other participant organizations to use their ABMs with no additional surcharges. Manulife Bank is part of THE EXCHANGE® Network, which means you, as our client, have access to more than 3,700 ABMs across Canada.

Why is a bill payee not available to be added?

If you're trying to add a bill payee and can't find the name of the company, try a less specific search. For example, instead of searching for "HBC", try "Hudson's Bay Company."

If you're still unable to find the payee, submit a request to suggest a new payee be added to the list and we'll do our best to get it added.

Unfortunately, there may be some payees that we can't add due to technical limitations.

Why do I have to re-deposit my money when the Recipient did not collect the e-Transfer?

When you send an Interac® e-Transfer, the money is withdrawn from your account and held in another account, for your recipient to collect. Your recipient has 30 days to collect the money and, during that time, only you and the person you're sending it to have access to it.

If your recipient doesn't deposit the money within 30 days, the Interac® e-Transfer will expire. When that happens, you'll receive a notification advising you that you need to re-deposit the money back into your account.

If you forget - don't worry. We'll automatically put the money back into your account If you don't re-deposit the money within 7 days.

Will the app save my password?

No, for security purposes, you must enter your password every time you log into the mobile app. You can, however, save your access number with the ‘Remember Me’ option on the sign-in page.

*If you have enabled either Apple Face ID® facial recognition technology, or fingerprint identification technology (i.e. Apple’s Touch ID or fingerprint ID for Androids) on your mobile device, you will be asked to either look at your phone screen for facial recognition or use your fingerprint to sign in, instead of entering your password, unless we determine password entry is required.

Mobile wallet

Are mobile wallets compatible with all devices?

Here are the compatible devices for each app:

Can I add my Manulife Bank debit card to the mobile wallet?

  • Currently only ManulifeMONEY+ Visa cards can be added to a mobile wallet, but we’re working on adding debit cards in early 2020. Keep your eyes peeled for that official announcement!

Can I use a mobile wallet outside of Canada?

You can use your mobile wallet where ever Apple Pay, Google Pay, or Samsung Pay is accepted. To be sure check for any of these symbols or if you’re not sure ask someone that works at the place you’re trying to make a purchase. Keep in mind that fees may apply including foreign exchange fees. We suggest you also check out your credit card agreements to see if there are any other fees associated with using your credit card abroad.

Do I have to pay any fees to use a mobile wallet?

We don’t charge fees for using a mobile wallet. However, you’re responsible for any fees or charges from third-party service providers, like data usage or messaging rates. If you’re curious about the fees, charges and interest on your credit card account, you should check your credit card agreements.

Do I still get cash back rewards if I make purchases with a mobile wallet?

Absolutely! You get all the same rewards and perks.

How do I add my card to Apple Pay?

The Apple Pay app comes pre-installed on all supported devices. If you can’t find the app on your device, go to the App Store, search for Wallet, and download the app. Then, follow these steps:

  • Open the Wallet app on your device
  • Tap the “+” in the top right corner of the app
  • You’ll have the option to scan the card or enter the card details manually
  • Follow the onscreen instructions

Depending on your device, there may be a limit of how many cards can be added to your mobile wallet. The first card you add will be your default payment option, but here’s how to change the default card:

  • Go to your phone settings, scroll down, and select Wallet & Apple Pay
  • Under TRANSACTION DEFAULTS, select Default Card, then choose which card you want to be your default from the list.

How do I add my card to Google Pay?

The Google Pay app comes pre-installed on all supported devices. If the app isn’t on your device, download the app for your Android or iOS device. Then, open the app and follow these steps:

  • If you have multiple Google accounts, from the Menu , tap the Down arrow  choose an account. Once you’ve done that:
  • At the bottom of the app, tap Add  Credit or debit card.
  • You can use the camera on your device to capture your card info or enter it manually.
  • You may be asked to verify your credit card through a verification code to make sure it’s really you adding the card to your device. Choose a verification option from the list.
  • Get and enter the verification code.

After you add a card, you might see a small charge on your account from Google Pay. This charge checks that your card and account are valid. Once the card is validated, the charge will be refunded to your account.

Google Pay doesn’t limit the amount of cards you can add. The first card you add will be the default payment option, but here’s how to change the default card:

  • Open Google Pay
  • On the bottom of the screen tap Payment
  • Select the card you want to make the default
  • Select Default for in-store purchases

How do I add my card to Samsung Pay?

The Samsung Pay app comes pre-installed on all supported devices. If the app isn’t on your device, download the app. Then, open the app and follow these steps:

  • If it’s your first time opening the app, you’ll be asked to set up a PIN or fingerprint ID.
  • Next, you’ll need to select the + icon in the top right corner of the app.
  • Then select ADD PAYMENT CARD.
  • From there, follow the on-screen instructions to add the card.

You can add up to 10 cards to the Samsung Pay app. You don’t need to pick a default card option. However, the first card that is displayed is either the last card that was registered or the last card that the you used via your mobile wallet.

How secure are mobile wallet apps? What type of personal information is stored on the mobile wallet app?

Please review Apple Pay’s security overview for more info.

Please review Google Pay’s security overview for more info.

Please review Samsung Pay’s security overview for more info.

If my card expires or is replaced, do I have to make updates to my mobile wallet?

If you’re using Apple Pay and Samsung Pay, and the expiry date of your credit card has changed, there’s nothing for you to do. It should update automatically when you get a new card. But, if you need to replace a card for whatever reason, you’ll need to go in and remove the old one and follow the steps to add a new card.

If you’re using Google Pay, you’ll need to:

  • Open the Google Play Store app
  • Tap Menu > Payment methods > More payment settings
  • If asked, sign into pay.google.com
  • Under the payment method you want to edit, tap Edit
  • Make your updates
  • Tap Update

Is there a transaction limit when using the mobile wallet?

As long as you have available credit on your credit card account, we don’t restrict how much you can spend when making purchases with your mobile wallet. But we suggest you check with the store you’re making a purchase at, to make sure they don’t have a limit when using the mobile wallet.

I’ve lost my device/ credit card… now what?

If your credit card or device with your mobile wallet has been lost or stolen, get in touch with us ASAP and let us know. Until we’re notified, you’ll be responsible for any and all purchases made with the card.

What is a mobile wallet?

mobile wallet is an app on your mobile device that allows you to add payment information from your credit or debit card and make purchases with your device. You may also be able to keep loyalty club memberships and reward cards in your mobile wallet.

There are several different mobile wallet apps available, but the main three are Apple Pay, Google Pay™, and Samsung Pay. Cards loaded into a mobile wallet can be used to make secure and convenient purchases in stores, other apps, and online shops that accept mobile payments.

Where can I use my mobile wallet?

You can use your mobile wallet at stores, online, and in other apps that accept mobile payments. If you’re at a store and aren’t sure if this method of payment is accepted, just ask a store employee. If using it online, when checking out – Apple Pay, Google Pay, Samsung Pay – will be an option to pay if they are accepted.

Who do I contact if I’m having technical issues with my mobile wallet?

We suggest you contact your mobile device wallet provider – Apple, Google, or Samsung.

Will my transaction information be shared with Apple, Samsung, or Google?

Transaction information will not be shared with the mobile wallet provider. The only information that will be shared with them is your name and account number when you set up your mobile wallet.

Will transactions show up on my account statement when I use my mobile wallet?

Whether you use your mobile wallet or physical card, all transactions will appear on your monthly statement.