Using your Manulife One account

With Manulife One, you get much more than a mortgage. Youraccountgivesyouflexibilitytorespondtoopportunities and challenges as you work towards your financial goals. Take these steps to help set up your account for success right away:

  • Make regular dents in your debt: Have your pay directly deposited into your account to reduce your debt – and your interest costs – on a regular basis. Simply print a void cheque from your online account, then submit the cheque and this direct deposit form to your employer.
  • Repay your other loans: Use your Manulife One account to pay off other loans, simplify your banking and benefit from one low interest rate.
  • Pay bills with ease: Make bill payments and track all your expenses within your account. Want to make life even easier? Automate all your payments with this pre-authorized payment tracker
  • Put your money to work: If you have cash in other chequing or savings accounts, move the money into your Manulife One account so every dollar immediately reduces your debt and your interest costs.

Keep track of every step with this checklist. Find out more about your account in the Manulife One Client Guide.

Getting your Manulife One account up and running is easy, but you do need some basic information about access, fees, statements, and sub-accounts to get started. 

Bank your way

Manage your Manulife One account using our mobile apponline banking, or by calling us at 1-877-765-2265. And of course, you can use your access card at any ABM within THE EXCHANGE® Network.


Your $16.95 monthly fee ($9.95 monthly fee if you’re over age 60) covers several transactions – and we’ll waive the fee when you have a positive balance of at least $5,000 in your account at the end of the month.

Read more detailed information about Manulife One fees.


You’ll receive a monthly account statement electronically or by mail – it’s your choice. If you didn’t choose a statement type when you opened your account, we will send your statement by mail. You can change the type of statement you receive anytime using online banking or by calling us at 1-877-765-2265. Please review your statement each month and call us right away if you notice any errors or discrepancies.

You can also review transactions from the past two years in your online account.


  • A term sub-account can give you predictable monthly payments by locking in some of your debt at either a variable or fixed interest rate – it’s your choice. Give us a call to set up a term sub-account – you can have up to five of them.
  • A tracking sub-account lets you track part of your debt and the interest you pay on it separately. This can be helpful if you, for example, lend money to a family member or borrow from your account to invest. You can have up to 15 tracking sub-accounts. Set one up for yourself through online banking.

Here’s an example showing how a family may use term and tracking sub-accounts to achieve their goals:

  • Value of home: $250,000
  • Borrowing limit: $200,000 (80% of value of home)
  • Borrowedamount: $180,000 

The family sets up a tracking sub-account so they can track the interest they pay on a $50,000 investment loan. They must allocate $37,500 -- the amount over 65% of the value of their home -- to a term sub-account.1 They set up a second term sub-account for half the remaining balance in their main account ($46,250) to lock in a fixed interest rate and protect themselves against future interest rate increases. For illustration purposes only.

Enhance your account

With Manulife One, you have access to complementary products that can help provide extra protection and flexibility, including:

Renew your term sub-account

Your term sub-account can help protect you from interest rate increases and keep you on track as you pay down your debt. If your term sub-account is up for renewal, think about what's most important to you.

For short-term flexibility – which you may need if you’re planning to move to a new home, or you expect your income level to change – consider a shorter term:

  • Fixed: 1-year open
  • Fixed: 1-year closed
  • Fixed: 2-year closed
  • Fixed: 3-year closed

For long-term predictability – if you plan to stick to a disciplined payment schedule over several years – consider a longer term:

  • Fixed: 3-year closed
  • Fixed: 4-year closed
  • Fixed: 5-year closed
  • Fixed: 7-year closed
  • Fixed: 10-year closed

Ready to renew?


Download our mobile banking app

Snap a picture to deposit a cheque. Request a mortgage increase from a café. Your bank is in your pocket.

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We will mail your access card to you within one week of approving and funding your mortgage.

Call 1-877-765-2265 and follow the instructions. We will ask you to enter your access card number and provide two pieces of personal information (e.g., your postal code and birth date).

We will mail you a temporary PIN in a separate envelope from your access card. You can use this temporary PIN at ABMs and to make retail purchases. To change your PIN, visit an ABM that accepts PIN changes.