Manulife ID

What is Manulife ID?

Your Manulife ID is your key to all things Manulife. It’s a single, secure username and password for all your personal Manulife products and accounts.

You’ll be able to connect your Manulife ID to your other Manulife products, so you can access them all in one place.

How to create your Manulife ID (online banking)

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What you’ll use your Manulife ID for

After you create your Manulife ID, you’ll connect it to your Manulife Bank accounts and other Manulife products. Then, it will replace the usernames and passwords you use for those accounts, and you’ll start using your Manulife ID to sign into those accounts online or in our mobile apps.

You’ll be able to see your ManulifeMONEY+™ Visa* Card transactions, balances, cash back rewards, and account info in online banking and the mobile app, but you will still need to use the existing Manulife Bank credit card site for other credit card services, like ordering a replacement card, viewing statements, etc.

Create your Manulife ID

First up, go here to create your Manulife ID username and password.

Here’s what you need to know about setting up your Manulife ID:

  • Your Manulife ID username must be at least 4 characters long.
  • Your Manulife ID password must be at least 8 characters long, and must include at least: 
  • One lowercase letter,
  • One uppercase letter,
  • One number,
  • And one of the following special characters: !"#$%&()*+-_./:;<=>?@[\]^{|}

Note: to ensure you have a strong password, we recommend your password is at least 12 characters long. You should also change your password every 6 months.

Connect your Manulife ID to your Manulife Bank account

After creating your Manulife ID, you need to connect it to your Manulife Bank account. Here’s how to do it:

  1. Sign in with your Manulife ID.
  2. If prompted, select Manulife Bank
  3. Enter your bank card access number and password one last time.
  4. We’ll send a one-time verification code to your email or mobile phone. Enter that code here to verify you are who you say you are.
  5. That’s it! Following these steps will connect your Manulife Bank account to your Manulife ID.

Note: the first time you sign in with your Manulife ID, we’ll ask you to add your mobile number to your Manulife Bank account.


After you sign in with your Manulife ID, go to Profile in the top right corner of the screen and select Manulife ID. This is where you manage your Manulife ID. That includes updating your email and mobile number, changing your username or password, or updating the personal information you use with your Manulife ID.

Once you create your Manulife ID, you’ll only use that to sign in – no more scrambling to find your Manulife Bank access card when you need to check your balance or pay a bill.

Yes. You’ll need to have one Manulife ID for your personal bank account(s), and another Manulife ID for your business bank account(s).

No, it won’t. You’ll only need to use Manulife ID when you want to sign into our online banking site or our mobile app.

If you accidentally set up more than one Manulife ID for your personal products, call us at 1-877-765-2265.

You can, but we think it’s better not to. Here's why:

  • If you share an email with someone, like your spouse, only one of you can use it as their username.
  • If you change the email you use with your Manulife ID, you'll need to remember to update your username too – or they won't match.

No, your password won’t expire. You’ll never need to change it if you don’t want to, but we recommend you change your password at least every 6 months. But if there’s been a security incident, or your account or device have been compromised, change your password as soon as you can.

If you received a passcode from Manulife to verify your identity through a two-step authentication process – but you didn’t ask for one – that could mean:

  • Someone with a similar username as you made an error entering information, which triggered our reaching out to you in error (this is usually the case)
  • Someone may be trying to sign in to your account using your Manulife ID

The reason we have two-step authentication is to prevent someone other than yourself from signing in to your account. If you received a code, that means the security protection is working.


If you find yourself in this situation, you can do one of three things:

  1. Ignore the email, as the attempted sign in will fail without the second step being completed
  2. Sign in to your account and review your information to confirm all is well
  3. Contact us – find our contact information (according to business segment) on our contact us page