Frequently asked questions
Manulife Bank Credit Cards
If you’re travelling in the U.S., many gas stations require your zip code if you’re paying at the gas pump with your Manulife Bank debit card or ManulifeMONEY+TM Visa* credit card. To get your ‘zip code’, take the 3 numbers from your Canadian postal code and add “00” to the end. For example, if your postal code is M4W 1E6, use “41600” when prompted to enter your zip code at the pump. Alternatively, you can pay the cashier inside the station.
If you try this and your card still doesn’t work, please call:
1-844-323-7053 for credit card issues
1-877-765-2265 for debit card issues.
For non-Quebec residents only
Your Minimum Payment will be $10 plus any interest and fees (not including the annual fee), plus any amount by which the new balance exceeds your credit limit, and any amount past due from the prior month.
For Quebec residents only, after August 1, 2019 (for accounts opened prior to June 10, 2019)
The greater of:
a) 2.50% of the new balance shown on your statement. “2.50%” will increase by 0.50% of the new balance shown on your statement, each 12-month period from August 1, 2019 until it reaches 5.00% as shown below:
2.50% to 3.00% (August 1, 2020)
3.00% to 3.50% (August 1, 2021)
3.50% to 4.00% (August 1, 2022)
4.00% to 4.50% (August 1, 2023)
4.50% to 5.00% (August 1, 2024)
or
b) $10
Your Minimum Payment will also include any amount by which the new balance exceeds your credit limit, and any amount past due from the prior month.
For Quebec residents only, after August 1, 2019 (for accounts opened after June 10, 2019)
Your Minimum Payment will be the greater of: a) 5% of the new balance shown on your statement; or b) $10. Your Minimum Payment also includes any amount by which the new balance exceeds your credit limit, and any amount past due from the prior month.
For all clients and in all cases, if the new balance is less than $10, the balance is due in full.
When you make a purchase with your ManulifeMONEY+ Visa card, it's placed into a category for the purpose of determining how much cashback you earn on that purchase. To do this, we classify merchants using the industry-standard Merchant Classification Code (MCC) system. While this system is quite accurate, there may be some cases where the MCC may differ from one location to another within the same chain. The MCC may also change over time without notice.
For ManulifeMONEY+ Visa cards, the interest calculation depends on the type of transactions:
• For cash advances, interest is charged beginning on the day the cash is withdrawn.
• For balance transfers and convenience cheques, interest is charged beginning on the day those transactions are posted to your account.
• For purchases, interest is not charged if you repay the full balance by the payment date indicated on your statement. If you don't pay the balance in full by the payment date, interest will be charged on each purchase from the transaction date. In this case, interest is calculated by multiplying your balance at the end of each day by the daily interest rate (this is your annual rate divided by the number of days in the year). Interest is calculated daily and added to your account monthly.
To change the name on your ManulifeMONEY+ Visa account, please call us at 1-844-323-7053.
To close a ManulifeMONEY+ Visa account, please call us at 1-844-323-7053.
You can transfer a balance from another credit card to your ManulifeMONEY+ Visa card by giving us a call at 1-844-323-7053. When you call, you'll need to let us know the amount you want to transfer and have both cards handy. At that time, we'll also apply any promotional offers that are currently available.
Please note that, after transferring the balanced from your old card, you'll still be responsible for any subsequent charges you make to that card.
To request a limit increase for your ManulifeMONEY+ Visa, please call us at 1-844-323-7053.
If you need a new ManulifeMONEY+ Visa card, call us at 1-844-323-7053.
It's frustrating when your card doesn't work, and we can help. If you need help with your ManulifeMONEY+ Visa card, call us at 1-844-323-7053.
There are a number of factors that are used to determine your credit limit, including your income, your credit history, and other debts, lines of credit, or credit cards you have. To request an increase to your ManulifeMONEY+ Visa credit card, give us a call at 1-844-323-7053. Note that you'll need to wait six months after your account has been activated before requesting an increase.
You’ll receive your new card about 20 days before your current card expires. If you haven’t received your new card 10 days before your current card expires, call us at 1-844-323-7053.
It's no fun to lose your card, but we can help. If you've lost your ManulifeMONEY+ Visa card, call us at 1-844-323-7053 (in Canada or the U.S.) or 1-647-252-9681 (International), and we can cancel your existing card, issue a new one, and investigate any unauthorized transactions.
If you're seeing interest charges on your credit card account even though you've paid your balance in full, it's likely that your payment wasn't received by the payment date showing on your statement. To avoid interest charges, you need to repay your balance in full no later than the payment date. Check out paragraph 10 of your ManulifeMONEY+ Visa Card cardholder agreement for more information.