Frequently asked questions
Manulife Bank Credit Cards

For non-Quebec residents only

Your Minimum Payment will be $10 plus any interest and fees (not including the annual fee), plus any amount by which the new balance exceeds your credit limit, and any amount past due from the prior month.

For Quebec residents only, after August 1, 2019 (for accounts opened prior to June 10, 2019)

The greater of:

a) 2.50% of the new balance shown on your statement. “2.50%” will increase by 0.50% of the new balance shown on your statement, each 12-month period from August 1, 2019 until it reaches 5.00% as shown below:

2.50% to 3.00% (August 1, 2020)

3.00% to 3.50% (August 1, 2021)

3.50% to 4.00% (August 1, 2022)

4.00% to 4.50% (August 1, 2023)

4.50% to 5.00% (August 1, 2024)

or

b) $10

Your Minimum Payment will also include any amount by which the new balance exceeds your credit limit, and any amount past due from the prior month. 

For Quebec residents only, after August 1, 2019 (for accounts opened after June 10, 2019)

Your Minimum Payment will be the greater of: a) 5% of the new balance shown on your statement; or b) $10. Your Minimum Payment also includes any amount by which the new balance exceeds your credit limit, and any amount past due from the prior month.

For all clients and in all cases, if the new balance is less than $10, the balance is due in full. 

Yes, balance protection costs $0.99 for every $100 of the average daily balance, plus applicable taxes, whether or not you pay your balance in full.

When you make a purchase with your ManulifeMONEY+ Visa card, it's placed into a category for the purpose of determining how much cashback you earn on that purchase. To do this, we classify merchants using the industry-standard Merchant Classification Code (MCC) system. While this system is quite accurate, there may be some cases where the MCC may differ from one location to another within the same chain. The MCC may also change over time without notice.

To activate your ManulifeMONEY+ Visa card, give us a call at 1-844-323-7053.

Adding another user is a great way to earn even more cash-back rewards! You can add up to three authorized users. To add another user, simply give us a call at 1-844-323-7053, or when you call to activate your card.

Call us at 1-888-770-5953 to cancel. We’re available to help you Monday to Friday, 8 a.m. to 8 p.m. EST. If you cancel within the first 30 days, we’ll give you a full refund.

To change the name on your ManulifeMONEY+ Visa account, please call us at 1-844-323-7053.

It's a good idea to change your PIN to something you can remember easily. Just don't use easy to guess PINs like 1234 or your birthdate.

To change the PIN for your ManulifeMONEY+ Visa card, please give us a call at 1-844-323-7053.

To close a ManulifeMONEY+ Visa account, please call us at 1-844-323-7053.

To close all other bank accounts, please call us at 1-877-765-2265.

You can transfer a balance from another credit card to your ManulifeMONEY+ Visa card by giving us a call at 1-844-323-7053. When you call, you'll need to let us know the amount you want to transfer and have both cards handy. At that time, we'll also apply any promotional offers that are currently available.

Please note that, after transferring the balanced from your old card, you'll still be responsible for any subsequent charges you make to that card.

To request a limit increase for your ManulifeMONEY+ Visa, please call us at 1-844-323-7053.

If you need a new ManulifeMONEY+ Visa card, call us at 1-844-323-7053.

You can make a one-time payment or set up recurring, automatic payments for your ManulifeMONEY+ Visa account.

To make a one-time payment, use the pay bills feature on our mobile banking app.

To set up an automatic payment, you'll need to complete the ManulifeMONEY+ Visa Pre-Authorized Debit (PAD) Agreement and return it to us by fax or mail as indicated on the form. Remember to include a void cheque or your bank account information from your financial institution.

The first step in reducing your debt is looking for ways to reduce your debt - so good for you! Everybody's situation is different and there's no easy answer that works for everyone, but here are a few tips that might help:

First, look at your budget and make sure you're not spending more than you earn. You may need to cut back expenses so you have extra money to put towards your debt.

Once you've determined that you've got extra money in your budget, pay down the debt with the highest interest rate first. Often, this is your credit card. If you have a low-interest line of credit, like a Manulife One account, it might be a good idea to use that account to pay down your high-interest debt. That won't reduce your debt, but it will reduce the interest you're paying - and that can free up money to....you guessed it....pay off more debt.

If you'd like to learn about your options for reducing the debt, find a local advisor, and if you want to know more about reducing your Manulife One or Manulife Bank Select mortgage, give us a call at 1-877-765-2265 and we'd be happy to help.

It's frustrating when your card doesn't work, and we can help. If you need help with your ManulifeMONEY+ Visa card, call us at 1-844-323-7053.

Great question! It's definitely important to keep your most current contact information on file.

If you have a ManulifeMONEY+ Visa, you can update your phone number and email address by signing into your account. If you need to update your address, please call us at 1-844-323-7053.

First, we add up your balances at the end of each day during the monthly statement period. We divide that total by the number of days to get the average daily balance. We divide the average daily balance by 100 and then multiply the result by $0.99. We add provincial sales tax where required.

Here’s a simple example:

Balance from Day 1 to Day 10: $1,000
Balance from Day 11 to Day 15: $0 (balance paid off)
Balance from Day 16 to Day 31: $1,100

Average daily balance
($1,000 x 10 days + $0 x 5 days + $1,100 x 16 days) / 31 days = $890.32

Premium
$890.32 / $100 x $0.99 = $8.81 + provincial sales tax where required

We charge your premium to your credit card on the statement date.

For ManulifeMONEY+ Visa cards, the interest calculation depends on the type of transactions:

• For cash advances, interest is charged beginning on the day the cash is withdrawn.
• For balance transfers and convenience cheques, interest is charged beginning on the day those transactions are posted to your account.
• For purchases, interest is not charged if you repay the full balance by the payment date indicated on your statement. If you don't pay the balance in full by the payment date, interest will be charged on each purchase from the transaction date. In this case, interest is calculated by multiplying your balance at the end of each day by the daily interest rate (this is your annual rate divided by the number of days in the year). Interest is calculated daily and added to your account monthly.

There are a number of factors that are used to determine your credit limit, including your income, your credit history, and other debts, lines of credit, or credit cards you have. To request an increase to your ManulifeMONEY+ Visa credit card, give us a call at 1-844-323-7053. Note that you'll need to wait six months after your account has been activated before requesting an increase.

That depends on how much you spend on your card – but cash back adds up fast.

For example, here's how much you can save in cash back with a ManulifeMONEY+ Visa Infinite card:

And here's how much you can save in cash back with a ManulifeMONEY+ Visa Platinum card:

Your ManulifeMONEY+ Visa cash back rewards are automatically redeemed four times a year. The money will be automatically posted to your account as Cash Back Rewards in March, June, September, and December. You'll see your rewards appear on your statement in the Transaction Details as a credit amount. Note that cash back rewards do not contribute to your minimum payment, but they do reduce your New Balance for that period.

You’ll receive your new card about 20 days before your current card expires. If you haven’t received your new card 10 days before your current card expires, call us at 1-844-323-7053.

It's no fun to lose your card, but we can help. If you've lost your ManulifeMONEY+ Visa card, call us at 1-844-323-7053 (in Canada or the U.S.) or 1-647-252-9681 (International), and we can cancel your existing card, issue a new one, and investigate any unauthorized transactions.

To activate your new card, follow the instructions that come with it. If you use your card for any subscription services, you may need to update your expiry date in those accounts. Other than that, you can use your card as you have been and get the same great cash back rewards!

Your interest rates won’t change if you miss making one minimum payment by the due date during any 12-month period. However, if you miss making two (or more) minimum payments by the due date during any 12-month period, your interest rates will increase – refer to the Summary of Rates and Fees for the current rates:

• ManulifeMONEY+ Visa Platinum rates and fees
• ManulifeMONEY+ Visa Infinite rates and fees

If you make the minimum payments by the due date for 12 months in a row, your interest rates will go back to the regular rates.

Sometimes in life, the unexpected happens. Illness, injury or unemployment may lower your income and that means you’ll have less money available to make credit card payments. Balance protection is an optional add-on that may make difficult times less stressful by helping you keep up with your payments, so you can concentrate on getting back on your feet. View the benefits of balance protection.

For any questions about your ManulifeMONEY+ Visa card, call us toll-free at 1-844-323-7053. If the toll-free number isn't available in your area, please call us collect at 416-852-0703. You can speak to a representative 7 a.m. to 11 p.m. EST, 7 days a week, and our self-service phone system is available 24/7.

You can find a complete list of terms, conditions, limitations and exclusions in the Manulife Bank Balance Protection Certificate of Insurance. Some examples of exclusions include: 

• Job loss due to resignation or seasonal employment

Disability or critical illness diagnosed before your coverage starts

To keep your account safe, you should cut up your old card and dispose of it securely.

For the primary cardholder, coverage starts on the date Manulife receives your application. Coverage ends on whichever date comes first:

• The date you ask Manulife to cancel your coverage
• The date you turn age 70 (except life insurance coverage, which continues as long as you continue to pay premiums)
• The date Manulife cancels your credit card account or revokes your rights and privileges on the card
• The date of your death
• The date Manulife stops offering credit card balance protection through a group policy

For any spousal cardholder, coverage starts on the date you become a cardholder and ends on the date the primary cardholder’s coverage ends or on the date you no longer hold a valid Manulife Bank credit card.

For more details, please see the Balance Protection Certificate of Insurance.

If you're seeing interest charges on your credit card account even though you've paid your balance in full, it's likely that your payment wasn't received by the payment date showing on your statement. To avoid interest charges, you need to repay your balance in full no later than the payment date. Check out paragraph 10 of your ManulifeMONEY+ Visa Card cardholder agreement for more information.