Voluntary Codes of Conduct and Public Commitments

 

Voluntary Codes of Conduct are non-legislated commitments, voluntarily made by companies, associations and other organizations to influence or control behaviour, for the benefit of both themselves and their communities. Voluntary codes and commitments can address the needs of consumers, workers and citizens while helping companies remain competitive.

Through the Canadian Bankers Association (CBA), the banking industry has developed, and is committed to, several voluntary codes designed to protect consumers. Manulife Bank and its subsidiaries are committed to the following voluntary codes of conduct and public commitments:

Voluntary Code of Conduct

Public Commitment

Learn more about other voluntary codes of conduct and public commitments that other banks may have committed to, and contact our Customer Service Center at 1-877-765-2265 or refer to the steps you can take as outlined in our Customer Satisfaction commitment if you have questions or concerns relating to the voluntary codes of conduct and public commitments posted here.

About the Financial Consumer Agency of Canada

The Financial Consumer Agency of Canada (FCAC) is an independent body working to protect and educate consumers of financial services. The FCAC monitors financial institutions' business practices (voluntary codes of conduct). If you have a complaint relating to a breach of a voluntary code of conduct or public commitment, you can contact the FCAC in writing, by telephone or through their website.

In writing: The Financial Consumer Agency of Canada
6th Floor Enterprise Building
427 Laurier Avenue West
Ottawa, ON  K1R 1B9
By telephone: 1-866-461-3222
FCAC website: www.fcac-acfc.gc.ca