We can help you get our mobile banking app up and running, change your password and security questions, and speed up access to your accounts with facial and fingerprint recognition. 

The Manulife Bank mobile banking app is compatible with:

  • iPhone and iPad: iOS version 9.0 and above
  • Android smartphone and tablet: OS version 4.2 (Jelly Bean) and above

To see if your device is compatible and if you have 6.7 MB of free space:

  • iPhone and iPad: tap Settings > General > About
  • Android smartphone: tap Menu > Settings > About Phone
    Android tablet: tap Settings > General > About Device

Common reasons installing the app may not work:

  • Not enough space on the device: you may need to delete other apps, photos or videos and try again
  • Travelling abroad: you must be in Canada or the United States to download the app

If you’re set up for online banking, use the same access card number and password to log in to mobile banking. If you’re not set up for online banking and this is the first time you’re logging in to mobile banking:

  • Launch the app on your device to open the sign in screen
  • Type your access card number and temporary password, then tap “Sign in”; if you don’t have either of these, call us at 1-877-765-2265
  • Create a new password by typing it twice, then tap “Submit”; our strength indicator will help you choose a “strong” password, and you can open the information tool for additional password guidelines
  • Choose three security questions from the list and input your answers, then tap "Next" to start banking

We will ask you to answer your security questions from time to time to help us confirm your identity when you’re signing into online banking or mobile banking. It’s very important not to share your security questions or answers with anyone.

  • Tap “More” in the bottom navigation bar
  • Tap “My profile & settings”
  • Tap “Change password”
  • Type your current password
  • Create a new password by typing it twice; our strength indicator will help you choose a “strong” password, and you can open the information tool for additional password guidelines
  • Tap “Update”

The confirmation screen will let you know you have successfully changed your password for online banking and mobile banking.

To change the security questions you use for online banking and mobile banking, log in to the app and then:

  • Tap “More” in the bottom navigation bar
  • Tap “My profile & settings” 
  • Tap “Change security questions”
  • Choose three new security questions from the list and input your answers
  • Tap “Next”

The confirmation screen will let you know you have successfully changed your security questions for online banking and mobile banking.

To make sure you always have the latest app enhancements and security features, you may need to accept an update before you log in. To check the version number of your app, go to the “Contact Us” section within the app and look in the bottom right corner of the screen.

You can save up to 20 access card numbers so you don’t have to enter them every time you log in to the app:

  • Tap “Remember me” on the sign-in screen

For security reasons, you cannot save your password and must enter it every time you log in to the app. However, when you enable Apple Face ID®or Touch ID®, or AndroidTM fingerprint ID sensor technology, you can look at the screen (for facial recognition) or use your fingerprint instead of your password to sign in. There are times when, to protect you accounts, we will also ask you for your password.

  • Tap Settings > Face ID & Passcode and follow the instructions to register your face on your device
  • Sign in to our app
  • Tap “More” in the bottom navigation bar
  • Tap “Face ID”
  • Toggle “Enable Face ID” to “yes”

You will be asked to agree to certain terms and conditions before you can use Apple Face ID with our app. You can choose to save your access card number at the same time by tapping “OK.” The next time you sign in to the app, we’ll ask you to look at your screen.

  • Sign in to our app
  • Tap “More” in the bottom navigation bar
  • Tap “Face ID”
  • Toggle “Enable Face ID” to “no”
  • Tap “I agree”

The next time you sign in to the app, we’ll ask you for your password.

  • Tap Settings > Face ID & Passcode and follow the instructions to register your face on your device
  • Sign in to our app
  • Tap “More” in the bottom navigation bar
  • Tap “Face ID”
  • Toggle “Enable Face ID” to “yes”

You will be asked to agree to certain terms and conditions before you can use Apple Face ID with our app. You can choose to save your access card number at the same time by tapping “OK.” The next time you sign in to the app, we’ll ask you to look at your screen.

  • Sign in to our app
  • Tap “More” in the bottom navigation bar
  • Tap “Face ID”
  • Toggle “Enable Face ID” to “no”
  • Tap “I agree”

The next time you sign in to the app, we’ll ask you for your password.

  • Tap Settings > Fingerprint or Settings > Finger scanner and follow the instructions to register your fingerprint on your device
  • Sign in to our app
  • Tap “More” in the bottom navigation bar
  • Tap “Fingerprint ID”
  • Toggle “Fingerprint ID” to “yes”

You will be asked to agree to certain terms and conditions before you can use Fingerprint ID with our app. You can choose to save your access card number at the same time by tapping “OK.” The next time you sign in to the app, we’ll ask you for your fingerprint.

  • Sign in to our app
  • Tap “More” in the bottom navigation bar
  • Tap “Fingerprint ID”
  • Toggle “Enable Fingerprint ID” to “no”
  • Tap “I agree”

The next time you sign in to the app, we’ll ask you for your password.

Have mobile banking questions?

See all our mobile banking FAQ