What can we help you with?

General inquiries contact information

By email manulife_bank@manulife.com  
By phone

Monday to Friday, 8 a.m. to 8 p.m.
Saturday and Sunday, 9 a.m. to 5 p.m.
across all local time zones in Canada.

普通话 (Mandarin): 1-888-226-6411

廣東話 (Cantonese): 1-888-226-6406

If our toll-free number isn't available in your location,
call us collect at
Monday to Friday,
8 a.m. to 5 p.m. ET
In the mobile app

If you have questions or need help with your account, you can send us a message directly in the app using your secure inbox, and we’ll respond within one business day.

Note: secure inbox is currently only available in our iOS app.

Download the Manulife Bank mobile app.

By fax 1-866-840-6425
By mail For all provinces except Nova Scotia:
Manulife Bank of Canada
500 King Street North
Suite 500-MA
P.O. Box 1602 STN Waterloo
Waterloo, ON N2J 4C6
For Nova Scotia:
Manulife Bank of Canada
Halifax Office
2727 Joseph Howe Drive
Del Stn. H-T2-8
Halifax, NS   B3L 4G6

Complaint resolution process

Manulife Bank and its subsidiaries are committed to providing high quality service and products to assist Canadians in making better financial decisions. If you have any concerns about our products, services, or representatives, we want to make sure that these concerns are handled fairly and efficiently.

If you are an advisor, please contact our Advisor Support Centre:

Contact Us - Advisor Support Centre
By email advisorbank@manulife.com  
By phone 1-800-567-9170
Monday to Friday, 8 a.m. to 8 p.m. across all time zones

If you are a mortgage broker, please contact us:

Contact Us - Broker
By email brokersales@manulife.ca  
By phone 1-844-239-4677

For Solicitors and Financial Institutions requesting a Statement for Manulife One OR Manulife Bank Mortgage:

Please submit your request, a minimum of 5 days in advance of the required date by fax to 1-866-711-1986.