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General inquiries contact information
By email manulife_bank@manulife.com  
By phone 1-877-765-2265
Monday to Friday, 8 a.m. to 8 p.m.
Saturday and Sunday, 9 a.m. to 5 p.m.
across all local time zones in Canada.
If our toll-free number isn't available in your location,
call us collect at
1-519-747-7000
Monday to Friday,
8 a.m. to 5 p.m. ET
In the mobile app

If you have questions or need help with your account, you can send us a message directly in the app using your secure inbox, and we’ll respond within one business day.

Note: secure inbox is currently only available in our iOS app.

Download the Manulife Bank mobile app.

 
By fax 1-866-840-6425
 
By mail For all provinces except Nova Scotia:
Manulife Bank of Canada
500 King Street North
Suite 500-MA
P.O. Box 1602 STN Waterloo
Waterloo, ON N2J 4C6
For Nova Scotia:
Manulife Bank of Canada
Halifax Office
2727 Joseph Howe Drive
Del Stn. H-T2-8
Halifax, NS   B3J 2X5

If you are an advisor, please contact our Advisor Support Centre:

Contact Us - Advisor Support Centre
By email advisorbank@manulife.com  
By phone 1-800-567-9170
Monday to Friday, 8 a.m. to 8 p.m. across all time zones
 

If you are a mortgage broker, please contact us:

Contact Us - Broker
By email brokersales@manulife.ca  
By phone 1-844-239-4677
 

For Solicitors and Financial Institutions requesting a Statement for Manulife One OR Manulife Bank Mortgage:

Please submit your request, a minimum of 5 days in advance of the required date by fax to 1-866-711-1986.