Mobile banking is simple – when you know how. Follow our easy step-by-step instructions to get you up to speed on the basics in minutes.

Deposit a cheque anywhere, anytime by taking a photo.

  • Tap “Deposit” in the bottom navigation bar
  • Select the “to” account
  • Type the dollar amount on the cheque
  • Tap “Front of cheque”, centre the front of the cheque and let the app take the picture
  • Tap “Back of cheque”, centre the back of the cheque and let the app take the picture
  • Tap “Next”
  • Tap “Confirm”
  • Your Apple smartphone or tablet must be running iOS 9.0 or higher
  • Your Android smartphone or tablet must be running version 4.2 or higher
  • Your device must have a camera
  • Photograph the cheque on a dark background with all four corners visible in the frame and without shadows, folds or bent corners
  • Make mobile deposits to your Canadian-dollar Advantage Account, Business Advantage Account, Line of Credit, Manulife One or Manulife Bank Select chequing account
  • Deposit personal, business, government, convenience and counter cheques, as well as money orders – each with a maximum value of $100,000
  • Cheques must be payable to you, issued in Canadian currency and drawn on a Canadian financial institution
  • You cannot deposit cheques dated more than six months ago or post-dated
  • Access up to $100 of your deposit right away, and the rest after five business days
  • See the transaction in your account history the next business day
  • Keep your cheque for 15 days after the deposit date and then destroy it
  • For your security, cheque images are never stored on your mobile device

Pay a bill right away or set up a future payment.

  • Tap “Bills” in the bottom navigation bar
  • Tap "Pay a bill"
  • Select the payee or add a new payee
  • Select “From which account?"
  • Type the dollar amount you want to pay
  • Select the frequency (once, weekly, bi-weekly, monthly, end of every month or annually)
  • Select the date you want to pay the bill
  • Tap “Next”
  • Tap “Confirm”
  • Your payee will generally receive your payment in three to five business days – the same amount of time as online banking
  • To delete a payee, tap “Bills" and then "Manage payees". You will see your list of payees. By swiping left, you will be given the option to delete the payee.
  • To stop a bill payment, tap “Bills” and then “Upcoming payments”; Tap the bill payment that needs to be stopped. Tap “Stop payment”

Move money from one account to another in seconds.

  • Tap “Transfers” in the bottom navigation bar
  • Tap "Transfer money"
  • Select the “From” account
  • Select the “To” account
  • Type the dollar amount you want to transfer
  • Select the frequency (once, weekly, bi-weekly, monthly, end of every month or annually)
  • Select the transfer date (and end date if applicable)
  • Tap “Next”
  • Tap “Confirm”
  • To view recurring money transfers, tap “Transfers”, then “Upcoming transfers”
  • To cancel a future money transfer, tap "Upcoming transfers"; Tap the transfer that needs to be stopped. Tap “Delete transfer”

Send and receive money instantly in an email or text messages

Send an e-Transfer

  • Tap “Transfers” in the bottom navigation bar
  • Tap “Send money” and follow the instructions to set up your e-Transfer profile
  • Once you’re set up, tap “Transfers”
  • Tap “Send money”
  • Tap “Recipient” and select the recipient or add a new recipient
  • Select the “From” account
  • Type the dollar amount you want to send
  • Tap "Next"
  • Type a security question with a one-word answer the recipient knows
  • Tap “Next”
  • Tap “Confirm”

Receive an e-Transfer

  • Tap the link in the notification message
  • Choose Manulife Bank as your financial institution
  • Choose “mobile banking app” to deposit through mobile banking
  • Sign in to our mobile banking app
  • Choose "Deposit to" account
  • When you see the security question, type the answer the sender gave you
  • Tap "Accept"
  • Tap “Confirm”
  • Receiving an e-Transfer is free
  • Sending an e-Transfer costs $1 – but the first three every month are free with a Manulife One or Manulife Bank Select monthly account
  • When you send an e-Transfer, we withdraw the money from your account right away; you will receive an email or text message when the recipient accepts the e-Transfer
  • To help protect you, there is a maximum amount you can send as an e-Transfer; to find your limit, tap “Transfers,” then “Send money” then Interac e-Transfer fees and limits
  • To send a reminder to the recipient, tap “Transfers,” then “Pending Interac e-Transfers”; choose “Re-notify recipient”
  • To cancel an e-Transfer that hasn’t been deposited, tap “Transfers,” then “Pending Interac e-Transfers”; choose “Delete this e-Transfer”
  • To edit your e-Transfer profile, tap More > My Profile & Settings then tap “Interac e-Transfer profile”
  • To add, edit or delete e-Transfer recipients, tap “Transfers,” then “Manage recipients,”; tap “Add a recipient” to add manually or from your contact list

Check your balance and see your transactions.

  • Tap “Accounts” in the bottom navigation bar to see your deposit and loan account balances
  • Tap an account name to see details including your current interest rate, deposits and withdrawals
  • Tap the drop down at the top to switch between accounts
  • The app automatically displays transactions in last 30 days
  • To choose a different date range, tap the filter icon
  • Select the current month, previous month or input your own date range

Locate an ABM you can use with no surcharges.

  • Tap “ABM locator” on the bottom navigation bar before you sign in
  • With location services on, the app will immediately show you the closest ABMs
  • With location services off or to find an ABM in another area, enter the city, province or postal code in the search field
  • Tap the ABM icons on the map to see the address, directions and ABM features
  • Tap the list icon to see a list of ABMs instead of a map
  • If you’re already logged in on a smartphone, tap “More” on the bottom navigation bar and then “ABM locator”
  • If you’re already logged in on a tablet, tap “ABM locator” on the bottom navigation bar
  • Our ABM locator shows all ABMs that are part of THE EXCHANGE® Network; as a Manulife Bank customer, you can use these ABMs without paying surcharges

Order standard and custom cheques with a few taps.

  • Tap “More” on the bottom navigation bar
  • Tap “More bank services”
  • Tap “Order cheques”
  • For standard cheques, select the information you want to appear on the cheques; tap "Next" and then "Confirm"
  • For custom cheques, tap "Order now" and you will be taken to the Davis and Henderson website where you can confirm your account information and then submit your order
  • Either way, we will show you the cost before you confirm your order
  • Your cheques will be sent by mail to the primary account holder within 15 business days or your order
  • Please call us at 1-877-765-2265 instead of using mobile banking if:
  • This is the first time you are ordering cheques on this account
  • Your name and/or address have changed since your last cheque order

Keep us informed when your address, phone number or email address change.

  • Tap “More” on the bottom navigation bar
  • Tap “My profile & settings”
  • Tap “View and update contact information”
  • Tap “Edit” next to the address, phone number(s) or email address you want to update
  • Enter your new information
  • Tap “Done”
  • Your new contact information updates across all of your accounts except your Manulife Bank credit card accounts; please sign in to your credit card account to change your contact information there too
  • Please call us at 1-877-765-2265 instead of using mobile banking if you need to change the mailing address on a Manulife Bank mortgage account
  • When you change your email address, we will send all future e-statement notifications to the new email address
  • Don’t leave all your phone number fields blank – we must have either a home or mobile phone number on file
  • We cannot accept P.O. box numbers unless there is also a physical street address

We’ll add a new menu item when it’s time to renew.

  • We’ll mail you a renewal agreement about 90 days before your maturity date
  • Your renewal agreement includes your renewal interest rate and term options
  • To renew, tap “More” on the bottom navigation bar
  • Tap “More bank services”
  • Tap “Renew your mortgage or sub-account”
  • Update your contact information if necessary
  • Select the account to renew (if you have more than one)
  • Select your new mortgage or sub-account type and term
  • Consent to the terms and conditions
  • Tap “Next”
  • Tap "Confirm"
  • Your new mortgage or sub-account term will appear in your account details one business day after the scheduled renewal date
  • Please complete the short survey after you renew – we’re constantly looking for ways to improve your mobile experience

Apply for $5,000 or more in additional borrowing room.

  • Tap “More” on the bottom navigation bar
  • Tap “More bank services”
  • Tap “Request a mortgage increase”
  • Select the account you want to increase
  • Fill in and confirm the required information
  • Tap “Next”
  • Tap "Confirm"

A Manulife Bank lending specialist will contact you within 2 business days and may ask you to provide additional documents such as:

  • Notice of assessment
  • Letters of employment
  • T1 general statement
  • T4A statement

After we receive all the required documents, the approval process typically takes 2 to 3 weeks

Have mobile banking questions? See all our mobile banking FAQs