Mobile banking is simple – when you know how. Follow our easy step-by-step instructions to get you up to speed on the basics in minutes.

Deposit a cheque anywhere, anytime by taking a photo.

  1. Tap Deposit in the bottom navigation bar
  2. Select the to account
  3. Type the dollar amount on the cheque
  4. Tap Front of cheque, centre the front of the cheque and let the app take the picture
  5. Tap Back of cheque, centre the back of the cheque and let the app take the picture
  6. Tap Next
  7. Tap Confirm
  • Your Apple smartphone or tablet must be running iOS 9.0 or higher
  • Your Android smartphone or tablet must be running version 4.2 or higher
  • Your device must have a camera
  • Photograph the cheque on a dark background with all four corners visible in the frame and without shadows, folds or bent corners
  • Make mobile deposits to your Canadian-dollar Advantage Account, Business Advantage Account, Line of Credit, Manulife One, or Manulife Bank Select chequing account
  • Deposit personal, business, government, convenience and counter cheques, as well as money orders – each with a maximum value of $100,000
  • Cheques must be payable to you, issued in Canadian currency, and drawn on a Canadian financial institution
  • You cannot deposit cheques dated more than six months ago or post-dated
  • Access up to $100 of your deposit right away, and the rest after five business days
  • See the transaction in your account history the next business day
  • Keep your cheque for 15 days after the deposit date and then destroy it
  • For your security, cheque images are never stored on your mobile device

Pay a bill right away or set up a future payment.

  1. Tap Bills in the bottom navigation bar
  2. Tap Pay a bill
  3. Select the payee or add a new payee
  4. Select From which account?
  5. Type the dollar amount you want to pay
  6. Select the frequency (once, weekly, bi-weekly, monthly, end of every month or annually)
  7. Select the date you want to pay the bill
  8. Tap Next
  9. Tap Confirm
  • Your payee will generally receive your payment in three to five business days – the same amount of time as online banking
  • To delete a payee, tap Bills and then Manage payees. You will see your list of payees. By swiping left, you will be given the option to delete the payee.
  • To stop a bill payment, tap Bills and then Upcoming payments; tap the bill payment that needs to be stopped. Tap Stop payment.

Move money from one account to another in seconds.

  1. Tap Transfers in the bottom navigation bar
  2. Tap Transfer money
  3. Select the From account
  4. Select the To account
  5. Type the dollar amount you want to transfer
  6. Select the frequency (once, weekly, bi-weekly, monthly, end of every month, or annually)
  7. Select the transfer date (and end date if applicable)
  8. Tap Next
  9. Tap Confirm
  • To view recurring money transfers, tap Transfers, then Upcoming transfers
  • To cancel a future money transfer, tap Upcoming transfers; tap the transfer that needs to be stopped then tap Delete transfer

Send and receive money instantly in an email or text messages

Send an e-Transfer

  1. Tap Transfers in the bottom navigation bar
  2. Tap Send money and follow the instructions to set up your e-Transfer profile
  3. Once you’re set up, tap Transfers
  4. Tap Send money
  5. Tap Recipient and select the recipient or add a new recipient
  6. Select the From account
  7. Type the dollar amount you want to send
  8. Tap Next
  9. Type a security question with a one-word answer the recipient knows
  10. Tap Next
  11. Tap Confirm

Receive an e-Transfer

  1. Tap the link in the notification message
  2. Choose Manulife Bank as your financial institution
  3. Choose mobile banking app to deposit through mobile banking
  4. Sign in to our mobile banking app
  5. Choose Deposit to account
  6. When you see the security question, type the answer the sender gave you
  7. Tap Accept
  8. Tap Confirm
  • Receiving an e-Transfer is free
  • Sending an e-Transfer costs $1 – but the first three every month are free with a Manulife One or Manulife Bank Select monthly account
  • When you send an e-Transfer, we withdraw the money from your account right away; you will receive an email or text message when the recipient accepts the e-Transfer
  • To help protect you, there is a maximum amount you can send as an e-Transfer; to find your limit, tap “Transfers,” then “Send money” then Interac e-Transfer fees and limits
  • To send a reminder to the recipient, tap Transfers, then Pending Interac e-Transfers; choose Re-notify recipient
  • To cancel an e-Transfer that hasn’t been deposited, tap Transfers, then Pending Interac e-Transfers; choose Delete this e-Transfer
  • To edit your e-Transfer profile, tap More, then My Profile & Settings, then Interac e-Transfer profile
  • To add, edit or delete e-Transfer recipients, tap Transfers, then Manage recipients, then tap Add a recipient to add manually or from your contact list

Check your balance and see your transactions.

  1. Tap Accounts in the bottom navigation bar to see your deposit and loan account balances
  2. Tap an account name to see details including your current interest rate, deposits, and withdrawals
  3. Tap the drop down at the top to switch between accounts
  • The app automatically displays transactions in last 30 days
  • To choose a different date range, tap the filter icon
  • Select the current month, previous month, or input your own date range

Locate an ABM you can use with no surcharges.

  1. Tap ABM locator on the bottom navigation bar before you sign in
  2. With location services on, the app will immediately show you the closest ABMs
  3. With location services off or to find an ABM in another area, enter the city, province, or postal code in the search field
  4. Tap the ABM icons on the map to see the address, directions, and ABM features
  5. Tap the list icon to see a list of ABMs instead of a map
  • If you’re already signed in on a smartphone, tap More on the bottom navigation bar and then ABM locator
  • If you’re already signed in on a tablet, tap ABM locator on the bottom navigation bar
  • Our ABM locator shows all ABMs that are part of THE EXCHANGE® Network; as a Manulife Bank customer, you can use these ABMs without paying surcharges

Order standard and custom cheques with a few taps.

  1. Tap More on the bottom navigation bar
  2. Tap More bank services
  3. Tap Order cheques
  4. For standard cheques, select the information you want to appear on the cheques; tap Next and then Confirm
  5. For custom cheques, tap Order now and you will be taken to the Davis and Henderson website where you can confirm your account information and then submit your order
  6. Either way, we will show you the cost before you confirm your order
  • Your cheques will be sent by mail to the primary account holder within 15 business days or your order
  • Please call us at 1-877-765-2265 instead of using mobile banking if:
  • This is the first time you are ordering cheques on this account
  • Your name and/or address have changed since your last cheque order

Keep us informed when your address, phone number or email address change.

  1. Tap More on the bottom navigation bar
  2. Tap My profile & settings
  3. Tap View and update contact information
  4. Tap Edit next to the address, phone number(s), or email address you want to update
  5. Enter your new information
  6. Tap Done
  • Your new contact information updates across all of your accounts except your Manulife Bank credit card accounts; please sign into your credit card account to change your contact information there too
  • Please call us at 1-877-765-2265 instead of using mobile banking if you need to change the mailing address on a Manulife Bank mortgage account
  • When you change your email address, we will send all future e-statement notifications to the new email address
  • Don’t leave all your phone number fields blank – we must have either a home or mobile phone number on file
  • We cannot accept P.O. box numbers unless there is also a physical street address

We’ll add a new menu item when it’s time to renew.

  • We’ll mail you a renewal agreement about 90 days before your maturity date
  • Your renewal agreement includes your renewal interest rate and term options

To renew:

  1. Tap More on the bottom navigation bar
  2. Tap More bank services
  3. Tap Renew your mortgage or sub-account
  4. Update your contact information if necessary
  5. Select the account to renew (if you have more than one)
  6. Select your new mortgage or sub-account type and term
  7. Consent to the terms and conditions
  8. Tap Next
  9. Tap Confirm
  • Your new mortgage or sub-account term will appear in your account details one business day after the scheduled renewal date
  • Please complete the short survey after you renew – we’re constantly looking for ways to improve your mobile experience

Apply for $5,000 or more in additional borrowing room.

  1. Tap More on the bottom navigation bar
  2. Tap More bank services
  3. Tap Request a mortgage increase
  4. Select the account you want to increase
  5. Fill in and confirm the required information
  6. Tap Next
  7. Tap Confirm

A Manulife Bank lending specialist will contact you within 2 business days and may ask you to provide additional documents such as:

  • Notice of assessment
  • Letters of employment
  • T1 general statement
  • T4A statement

After we receive all the required documents, the approval process typically takes 2 to 3 weeks

The Apple Pay app comes pre-installed on all supported devices. If you can’t find the app on your device, go to the App Store, search for Wallet, and download the app. Then, follow these steps:

  1. Open the Wallet app on your device
  2. Tap the + icon in the top right corner of the app
  3. You’ll have the option to scan the card or enter the card details manually
  4. Follow the onscreen instructions

The Google Pay app comes pre-installed on all supported devices. If the app isn’t on your device, download the app. Then, open the app and follow these steps:

  1. At the bottom of the app, tap Add Credit or Debit Card
  2. Use your phone’s camera to capture your card info, or enter it manually
  3. You may be asked to verify your credit card through a verification code to make sure it’s really you adding the card to your device. Choose a verification option from the list.
  4. Get and enter the verification code.

After you add a card, you might see a small charge on your account from Google Pay, to confirm that your card and account are valid. Once the card is validated, the charge will be refunded to your account.

The Samsung Pay app comes pre-installed on all supported devices. If the app isn’t on your device, download the app. Then, open the app and follow these steps:

  1. If it’s your first time opening the app, you’ll be asked to set up a PIN or fingerprint ID
  2. Next, you’ll need to select the + icon in the top right corner of the app
  3. Then select ADD PAYMENT CARD

The Fitbit Pay app comes pre-installed on all supported Fitbit devices, but you will need to download the Fitbit app for your Apple or Android device to add your card. Then, open the app and follow these steps:

  1. In the Fitbit app, tap the picture of your Fitbit watch in the top right corner. 
  2. Tap the Wallet tile
  3. Tap the Get Started button.
  4. Follow the on-screen instructions to add your card.

The Garmin Pay app comes pre-installed on all supported Garmin devices, but you will need to download the Garmin Connect app for your Apple or Android device to add your card. Then, open the app and follow these steps:

  1. From the Garmin Connect app, tap the three lines or three dots icon in the top left corner.
  2. Select Garmin Pay
  3. Tap the three dots in the top right corner, then select Add Card.
  4. Follow the on-screen instructions to add your card.

Have mobile banking questions? See all our mobile banking FAQs