Coronavirus travel insurance updates

On Friday March 13, the Canadian government encouraged Canadians to avoid all non-essential travel outside Canada.

On Saturday March 14, the Canadian government encouraged Canadians to return home as quickly as possible.

Manulife supports the government’s efforts to protect your health, and we are committed to helping customers like you during this difficult time.

What this means for Manulife Bank ManulifeMONEY+ Visa Infinite* cardholders

For trip interruption insurance

If you departed on your trip before March 14, you may be eligible for the coverage outlined below if:

  • There was no Government of Canada travel advisory issued against your destination before your departure
  • The terms and conditions of the Manulife certificate of insurance have been met.

As you may need to return home earlier or later than your scheduled return date, you may be reimbursed for:

  • The cost of a one-way economy airfare to return home.
  • The cost of your unused prepaid land arrangements (such as hotels, car rentals, etc.) that were part of your travel booking.

We will pay up to $2,000 per person with a combined maximum of $10,000 per trip, ($20,000 overall maximum on the account per year).

For emergency medical insurance

If you departed on your trip before March 14, expenses for emergency medical coverage will be available to you if:

  • There was no Government of Canada travel advisory issued against your destination prior to your departure.
  • The terms and conditions of the Manulife certificate of insurance have been met.

Automatic extension

We understand the difficulties some Canadians are having making arrangements to return home, per the guidance of the Canadian Government.

If you’re delayed in returning, and you departed on your trip before March 14, we will extend your emergency medical coverage if:

  • Your common carrier (such as a bus, airliner, etc.) or vehicle is delayed.
    • In this case, we will extend your coverage for emergency medical insurance up to and including April 30, 2020.
  • You have a medical emergency that does not require hospitalization but prevents travel on your return date, and is confirmed in writing by a physician.
    • In this case, we will extend your coverage up to and including April 30, 2020.
  • The terms and conditions of the Manulife certificate of insurance have been met.

As per the normal terms of the certificate of insurance, if you are hospitalized on your return date, we will extend your coverage during the hospitalization up to a maximum of 365 days or until, in our opinion, you are stable for discharge from the hospital or for evacuation home, whichever is earlier, and for up to five (5) days after discharge from the hospital.

Who’s covered?

The primary cardholder, their spouse and/or dependent child(ren) travelling with the primary cardholder, or their spouse, on the same trip. Authorized users are also covered. Authorized users don’t need to travel with the primary cardholder, or primary cardholder’s spouse, to be covered. 

For more information about travel insurance coverage available through your ManulifeMONEY+ Visa Infinite card, please review the certificate of insurance. It’s also included in your cardholder agreement. 

NOTE: If you initiate travel on or after March 14, you won’t have emergency medical or trip interruption insurance coverage for claims related to COVID-19.

Claims

You can submit your claim directly online:

Create an account online and then submit your claim.

OR

Download our Manulife TravelAid™ mobile app which has features that may assist you in the event of an emergency, anywhere in the world, and allows you to make a claim online or to contact us by email.

Download for iOS

Download for Android

If you have more questions, you can call our credit card support line anytime at 1-844-323-7053.

What this means for All-In Banking Package customers

For travel disruption insurance

If you departed on your trip before March 14, you may be eligible for the coverage outlined below if:

  • There was no Government of Canada travel advisory issued against your destination before your departure
  • The terms and conditions of the Manulife certificate of insurance have been met

As you may need to return home earlier or later than your scheduled return date, you may be reimbursed for:

  • The cost of a one-way economy airfare to return home.
  • The cost of your unused prepaid land arrangements (such as hotels, car rentals, etc.) that were part of your travel booking.

We will pay you up to $2,000 per trip, with a maximum of $10,000 on the account per year.

Who’s covered?

The primary account holder.

For information about your travel disruption coverage through your All-In Banking account, please review the certificate of insurance.

NOTE: If you initiate travel on or after March 14, you won’t have travel disruption insurance coverage for claims related to COVID-19.

Claims

You can submit your claim directly online:

Create an account online and then submit your claim.

OR

Download our Manulife TravelAid mobile app which has features to assist you in the event of an emergency, anywhere in the world, and allows you to make a claim online or to contact us by email.

Download for iOS

Download for Android

For the most up-to-date information on the novel coronavirus (COVID-19) outbreak, it's important to consult public safety guidelines such as the World Health Organization (WHO)Centers for Disease Control and Prevention (CDC), and the Government of Canada, Travel and Tourism.

Your health and safety are our priority. Thank you for your continued trust in Manulife Bank.

Manulife, Manulife Bank & Stylized M Design, ManulifeMONEY+, and Stylized M Design are trademarks of The Manufacturers Life Insurance Company (“Manulife”) and are used by it, and by its affiliates under license.  

TravelAid is a trademark of Active Claims Management (2018) Inc. and is used by Manulife and its affiliates under license.

*Trademark of Visa Int., used under license.