What can we help you with?
| To apply | 1-844-859-4516 | |
| To report a lost or stolen card |
1-844-323-7053 In Canada or the U.S. |
416-852-0703 Call collect from all other locations |
| For travel protection & emergency travel assistance |
1-844-323-7053 |
416-852-0703 Call collect from all other locations |
| For purchase protection & extended warranty claims |
1-888-770-5262 In Canada or the U.S. |
Complaint resolution process
Manulife Bank and its subsidiaries are committed to providing high quality service and products to assist Canadians in making better financial decisions. If you have any concerns about our products, services, or representatives, we want to make sure that these concerns are handled fairly and efficiently.
If you are an advisor, please contact our Advisor Support Centre:
| By email | advisorbank@manulife.ca | |
|---|---|---|
| By phone | 1-800-567-9170 Monday to Friday, 8 a.m. to 8 p.m. across all time zones |
If you are a mortgage broker, please contact us:
| By email | brokersales@manulife.ca | |
|---|---|---|
| By phone | 1-844-239-4677 |
For Solicitors and Financial Institutions requesting a Statement for Manulife One OR Manulife Bank Mortgage:
Please submit your request, a minimum of 5 days in advance of the required date by fax to 1-866-711-1986.
As outlined in the "Support Orders and Support Provisions (Banks and Authorized Foreign Banks) Regulations," all enforcement notices need to be served to Manulife Bank's Waterloo office unless they are originating in Nova Scotia. For anyone in Nova Scotia who needs to serve documents, they should do so to Manulife Bank's Halifax office.