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How can we help you?
Find contact information
| By email | manulife_bank@manulife.ca | |
|---|---|---|
| By phone | 1-877-765-2265 普通话 (Mandarin): 1-888-226-6411 廣東話 (Cantonese): 1-888-226-6406 |
If our toll-free number isn't available in your location, call us collect 1-519-747-7000 Monday to Friday, 8 a.m. to 5 p.m. ET |
| In the app, by live chat or secure inbox | Live chat feature on the mobile app. You can chat with agents Mon – Fri from 9 a.m to 9 p.m (ET), except statutory holidays |
|
| By mail | For all provinces except Nova Scotia: Manulife Bank of Canada 500 King Street North Suite 500-MA P.O. Box 1602 STN Waterloo Waterloo, ON N2J 4C6 |
For Nova Scotia: Manulife Bank of Canada Halifax Office 2727 Joseph Howe Drive Del Stn. H-T2-8 Halifax, NS B3L 4G6 |
| To report a lost or stolen card and: For travel protection & emergency travel assistance |
1-844-323-7053 In Canada or the U.S. |
416-852-0703 Call collect from all other locations |
| For purchase protection & extended warranty claims |
1-888-770-5262 In Canada or the U.S. |
Complaint resolution process
Manulife Bank and its subsidiaries are committed to providing high quality service and products to assist Canadians in making better financial decisions. If you have any concerns about our products, services, or representatives, we want to make sure that these concerns are handled fairly and efficiently.
Advisors and Brokers Support Centre contact information
| By email | advisorbank@manulife.ca | |
|---|---|---|
| By phone | 1-800-567-9170 Monday to Friday, 8 a.m. to 8 p.m. across all time zones |
| By email | brokersales@manulife.ca | |
|---|---|---|
| By phone | 1-844-239-4677 |
Please submit your request, a minimum of 5 days in advance of the proposed payout date, to:
First Canadian Title (FCT) website and select “Payout Services”.
As outlined in the "Support Orders and Support Provisions (Banks and Authorized Foreign Banks) Regulations," all enforcement notices need to be served to Manulife Bank's Waterloo office unless they are originating in Nova Scotia. For anyone in Nova Scotia who needs to serve documents, they should do so to Manulife Bank's Halifax office.