What can we help you with?
| By email | manulife_bank@manulife.com | |
| By phone | 1-877-765-2265 普通话 (Mandarin): 1-888-226-6411 廣東話 (Cantonese): 1-888-226-6406 |
If our toll-free number isn't available in your location, call us collect at 1-519-747-7000 Monday to Friday, 8 a.m. to 5 p.m. ET |
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| In the mobile app | If you have questions or need help with your account, you can send us a message directly in the app using your secure inbox, and we’ll respond within one business day. Note: secure inbox is currently only available in our iOS app. |
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| By fax | 1-877-765-2265 |
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| By mail | For all provinces except Nova Scotia: Manulife Bank of Canada 500 King Street North Suite 500-MA P.O. Box 1602 STN Waterloo Waterloo, ON N2J 4C6 |
For Nova Scotia: Manulife Bank of Canada Halifax Office 2727 Joseph Howe Drive Del Stn. H-T2-8 Halifax, NS B3J 2X5 |
Complaint resolution process
Manulife Bank and its subsidiaries are committed to providing high quality service and products to assist Canadians in making better financial decisions. If you have any concerns about our products, services, or representatives, we want to make sure that these concerns are handled fairly and efficiently.
If you are an advisor, please contact our Advisor Support Centre:
| By email | advisorbank@manulife.com | |
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| By phone | 1-800-567-9170 Monday to Friday, 8 a.m. to 8 p.m. across all time zones |
If you are a mortgage broker, please contact us:
| By email | brokersales@manulife.ca | |
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| By phone | 1-844-239-4677 |
For Solicitors and Financial Institutions requesting a Statement for Manulife One OR Manulife Bank Mortgage:
Please submit your request, a minimum of 5 days in advance of the required date by fax to 1-866-711-1986.
As outlined in the "Support Orders and Support Provisions (Banks and Authorized Foreign Banks) Regulations," all enforcement notices need to be served to Manulife Bank's Waterloo office unless they are originating in Nova Scotia. For anyone in Nova Scotia who needs to serve documents, they should do so to Manulife Bank's Halifax office.