What can we help you with?

By phone



Open between 8 a.m. and 8 p.m. Monday to Friday,
9 a.m. and 5 p.m. Saturday to Sunday
In all local time zones across Canada

If our toll-free number is not currently available in your location, please call us collect at
1-519-747-7000 Monday to Friday,
8:00 AM to 5:00 PM EST

By fax


By mail

For all provinces
except Nova Scotia

Manulife Bank of Canada
500 King Street North
Suite 500-MA
P.O. Box 1602 STN Waterloo
Waterloo, ON N2J 4C6


For Nova Scotia:

Manulife Bank of Canada
Halifax Office
2727 Joseph Howe Drive
Del Stn. H-T2-8
Halifax, NS   B3J 2X5

If you are a mortgage broker, please contact us:

If you are an advisor, please contact our Advisor Support Centre:

By phone



Monday to Friday, 8am - 8pm
across all time zones

For Solicitors and Financial Institutions requesting a Statement for Manulife One OR Manulife Bank Mortgage:

As outlined in the “Support Orders and Support Provisions (Banks and Authorized Foreign Banks) Regulations,” all enforcement notices need to be served to Manulife Bank's Waterloo office unless they are originating in Nova Scotia. For anyone in Nova Scotia who needs to serve documents, they should do so to Manulife Bank's Halifax office.